Help Desk and NOC Services http://mspmentor.net/taxonomy/term/20002/more en 7 Steps for MSPs to Create an Effective Help Desk http://mspmentor.net/help-desk-and-noc-services/7-steps-msps-create-effective-help-desk <div class="node-body gallery-body">Want to create a 24/7 help desk for your customers? Here are seven steps to help a managed service provider create an effective help desk. </div> <p><a href="http://mspmentor.net/help-desk-and-noc-services/7-steps-msps-create-effective-help-desk" target="_blank">read more</a></p> http://mspmentor.net/help-desk-and-noc-services/7-steps-msps-create-effective-help-desk#comments Help Desk and NOC Services Managed Services MSP Mentor Fri, 19 Feb 2016 14:20:00 +0000 62561 at http://mspmentor.net The Road to Trusted Advisor May Meander Through the NOC, Data Analytics http://mspmentor.net/help-desk-and-noc-services/083115/road-trusted-advisor-may-meander-through-noc-data-analytics <div class="node-body article-body"><p>The never-ending quest to achieve trusted IT advisor status gets a lot of attention, but MSPs need the right strategy to get there. For some providers, the path to IT trusted advisor leads through the NOC (network operations center) and data analytics.</p></div> <p><a href="http://mspmentor.net/help-desk-and-noc-services/083115/road-trusted-advisor-may-meander-through-noc-data-analytics" target="_blank">read more</a></p> http://mspmentor.net/help-desk-and-noc-services/083115/road-trusted-advisor-may-meander-through-noc-data-analytics#comments Help Desk and NOC Services Mon, 31 Aug 2015 19:00:00 +0000 58281 at http://mspmentor.net Tigerpaw Software Integrates With Outsourced Help Desk GMS Live Expert http://mspmentor.net/professional-services-automation-psa/062215/tigerpaw-software-integrates-outsourced-help-desk-gms-live-expe <div class="field-byline"> Dan Kobialka </div> <div class="field-deck"> Tigerpaw says GMS integration "can provide its customers with significant and immediate benefits with no additional fixed or infrastructure costs." </div> <div class="node-body article-body">Tigerpaw Software has integrated GMS Live Expert, an outsourced help desk for managed service providers (MSPs), into its professional services automation (PSA) solution. Here's everything you need to know.</div> <p><a href="http://mspmentor.net/professional-services-automation-psa/062215/tigerpaw-software-integrates-outsourced-help-desk-gms-live-expe" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/062215/tigerpaw-software-integrates-outsourced-help-desk-gms-live-expe#comments Help Desk and NOC Services Managed Services MSP Mentor Professional Services Automation (PSA) Tue, 23 Jun 2015 17:52:00 +0000 55891 at http://mspmentor.net <p>Tigerpaw Software CEO James Foxall</p> ManageEngine Integrates ServiceDesk Plus Software With Zoho Reports http://mspmentor.net/help-desk-and-noc-services/121214/manageengine-integrates-servicedesk-plus-software-zoho-reports <div class="field-byline"> Dan Kobialka </div> <div class="field-deck"> ManageEngine says the Zoho Reports integration allows MSPs to use ServiceDesk Plus to analyze their customers' IT help desk data. </div> <div class="node-body article-body">ManageEngine has integrated its ServiceDesk Plus help desk software with the Zoho Reports online reporting and business intelligence (BI) application. What should managed service providers (MSPs) expect from this integration? Here are the details.</div> <p><a href="http://mspmentor.net/help-desk-and-noc-services/121214/manageengine-integrates-servicedesk-plus-software-zoho-reports" target="_blank">read more</a></p> http://mspmentor.net/help-desk-and-noc-services/121214/manageengine-integrates-servicedesk-plus-software-zoho-reports#comments Help Desk and NOC Services Managed Services MSP Mentor Remote Monitoring & Management Software Fri, 12 Dec 2014 14:23:00 +0000 46561 at http://mspmentor.net <p>ManageEngine has integrated its ServiceDesk Plus help desk software with the Zoho Reports online reporting and business intelligence application.</p> ManageEngine Updates Web UI for ServiceDesk Plus On-Demand http://mspmentor.net/help-desk-and-noc-services/112014/manageengine-updates-web-ui-servicedesk-plus-demand <div class="field-byline"> Dan Kobialka </div> <div class="field-deck"> ManageEngine says the new ServiceDesk Plus On-Demand web UI is designed to provide IT technicians with a "very simple and easy-to-use operation." </div> <div class="node-body article-body">ManageEngine has revamped the web user interface (UI) for ServiceDesk Plus On-Demand, the software-as-a-service (SaaS) version of its help desk software. Here are the full details.</div> <p><a href="http://mspmentor.net/help-desk-and-noc-services/112014/manageengine-updates-web-ui-servicedesk-plus-demand" target="_blank">read more</a></p> http://mspmentor.net/help-desk-and-noc-services/112014/manageengine-updates-web-ui-servicedesk-plus-demand#comments Help Desk and NOC Services Managed Services MSP Mentor Thu, 20 Nov 2014 14:42:00 +0000 45481 at http://mspmentor.net <p>ManageEngine President Raj Sabhlok</p> ManageEngine Integrates QuickBooks Into Help Desk Software http://mspmentor.net/help-desk-and-noc-services/101614/manageengine-integrates-quickbooks-help-desk-software <div class="field-byline"> Dan Kobialka </div> <div class="field-deck"> ManageEngine says ServiceDesk Plus - MSP now features a QuickBooks integration and CTI to "allow service providers to concentrate on service delivery." </div> <div class="node-body article-body">ManageEngine has launched a new version of ServiceDesk Plus - MSP, the company's ITIL-ready help desk software for managed service providers (MSPs). ServiceDesk Plus - MSP now features a QuickBooks integration and computer telephony integration (CTI), which the company says helps MSPs deliver service profitably.</div> <p><a href="http://mspmentor.net/help-desk-and-noc-services/101614/manageengine-integrates-quickbooks-help-desk-software" target="_blank">read more</a></p> http://mspmentor.net/help-desk-and-noc-services/101614/manageengine-integrates-quickbooks-help-desk-software#comments Help Desk and NOC Services Managed Services MSP Mentor Remote Monitoring & Management Software Thu, 16 Oct 2014 15:08:00 +0000 43751 at http://mspmentor.net N-able Integrates Help Desk Manager with N-central 9.4 http://mspmentor.net/help-desk-and-noc-services/040314/n-able-releases-new-help-desk-manager <div class="field-byline"> Dan Kobialka </div> <div class="node-body article-body">N-able Technologies, a remote monitoring and management (RMM) and automation platform provider, today unveiled its new Help Desk Manager (HDM) based on SolarWinds’ technology, and a new version of N-central, which integrates with HDM. Here are some of the ways that managed service providers (MSPs) can use HDM.</div> <p><a href="http://mspmentor.net/help-desk-and-noc-services/040314/n-able-releases-new-help-desk-manager" target="_blank">read more</a></p> http://mspmentor.net/help-desk-and-noc-services/040314/n-able-releases-new-help-desk-manager#comments Help Desk and NOC Services Managed Services Remote Monitoring & Management Software Thu, 03 Apr 2014 12:03:00 +0000 35291 at http://mspmentor.net ManageEngine Offers Free Help Desk Software to MSPs http://mspmentor.net/help-desk-and-noc-services/030514/manageengine-offers-free-help-desk-msps <div class="field-deck"> Exec says all standard ManageEngine help desk solutions are now free </div> <div class="node-body article-body">IT and network management software developer ManageEngine today said its IT help desk software is now available to MSPs for free. </div> <p><a href="http://mspmentor.net/help-desk-and-noc-services/030514/manageengine-offers-free-help-desk-msps" target="_blank">read more</a></p> http://mspmentor.net/help-desk-and-noc-services/030514/manageengine-offers-free-help-desk-msps#comments Help Desk and NOC Services Wed, 05 Mar 2014 22:00:00 +0000 34271 at http://mspmentor.net <p>ManageEngine President Raj Sabhlok says the company wants to help all its channel partners to begin with a quality help desk.</p> GFI Max ServiceDesk for MSPs Hits General Availability http://mspmentor.net/remote-monitoring-amp-management-software/gfi-max-servicedesk-msps-hits-general-availability <div class="field-deck"> New service desk solution integrates with GFI Max RemoteManagement </div> <div class="node-body article-body">GFI Max is making its new help desk and customer service solution for MSPs generally available , keeping the promise the company made to MSPs in September. </div> <p><a href="http://mspmentor.net/remote-monitoring-amp-management-software/gfi-max-servicedesk-msps-hits-general-availability" target="_blank">read more</a></p> http://mspmentor.net/remote-monitoring-amp-management-software/gfi-max-servicedesk-msps-hits-general-availability#comments Help Desk and NOC Services Remote Monitoring & Management Software Tue, 17 Dec 2013 22:00:00 +0000 29901 at http://mspmentor.net <p>GFI Max Business Unit General Manager Dr. Alistair Forbes says the new solution has reached 5 percent of its customer base within the first week.</p> Amazon Kindle MayDay Button: Can MSP Help Desks Respond? http://mspmentor.net/help-desk-and-noc-services/amazon-kindle-mayday-button-can-msp-help-desks-respond <div class="field-deck"> Live support directly to tablets, mobile users set to revolutionize market? </div> <div class="node-body article-body">Amazon's MayDay button (live tech support on Kindle Fire HDX tablets) is forcing MSPs to rethink their long-term IT help desk support strategies as consumer and mobile user experiences continue to evolve rapidly.</div> <p><a href="http://mspmentor.net/help-desk-and-noc-services/amazon-kindle-mayday-button-can-msp-help-desks-respond" target="_blank">read more</a></p> http://mspmentor.net/help-desk-and-noc-services/amazon-kindle-mayday-button-can-msp-help-desks-respond#comments Help Desk and NOC Services Managed Services Tue, 26 Nov 2013 14:34:00 +0000 29311 at http://mspmentor.net <p>Amazon&#39;s MayDay support team stands ready to help consumers. Can MSPs respond accordingly for business users?</p>