Help Desk http://mspmentor.net/taxonomy/term/20002/more en SupportBot Offers Disruptively Priced Customer Support Assistant http://mspmentor.net/help-desk/supportbot-offers-disruptively-priced-customer-support-assistant <div class="node-body article-body">The portal can be placed anywhere on an MSP’s homepage, enabling end users to instantly engage with an automated chat bot for a customizable range of support services.</div> <p><a href="http://mspmentor.net/help-desk/supportbot-offers-disruptively-priced-customer-support-assistant" target="_blank">read more</a></p> http://mspmentor.net/help-desk/supportbot-offers-disruptively-priced-customer-support-assistant#comments Help Desk Fri, 29 Sep 2017 01:46:00 +0000 82671 at http://mspmentor.net Comodo Giving Away a Year of Free 24/7 Help Desk to MSPs http://mspmentor.net/help-desk/comodo-giving-away-year-free-247-help-desk-msps <div class="node-body article-body">The Comodo Help Desk support service is staffed with certified technicians who can handle most Level 1 and 2 requests.</div> <p><a href="http://mspmentor.net/help-desk/comodo-giving-away-year-free-247-help-desk-msps" target="_blank">read more</a></p> http://mspmentor.net/help-desk/comodo-giving-away-year-free-247-help-desk-msps#comments Help Desk Thu, 07 Sep 2017 17:54:00 +0000 81671 at http://mspmentor.net MSP Guides Clients Through Hurricane Harvey http://mspmentor.net/premise/msp-guides-clients-through-hurricane-harvey <div class="node-body article-body">For Houston-Texas based Elevated Technologies, the deadly storm offered plenty of tense moments and important lessons. </div> <p><a href="http://mspmentor.net/premise/msp-guides-clients-through-hurricane-harvey" target="_blank">read more</a></p> http://mspmentor.net/premise/msp-guides-clients-through-hurricane-harvey#comments Help Desk On Premise Wed, 06 Sep 2017 00:25:00 +0000 81581 at http://mspmentor.net Thinkstock 7 Steps for MSPs to Create an Effective Help Desk http://mspmentor.net/help-desk-and-noc-services/7-steps-msps-create-effective-help-desk <div class="node-body gallery-body">Want to create a 24/7 help desk for your customers? Here are seven steps to help a managed service provider create an effective help desk. </div> <p><a href="http://mspmentor.net/help-desk-and-noc-services/7-steps-msps-create-effective-help-desk" target="_blank">read more</a></p> http://mspmentor.net/help-desk-and-noc-services/7-steps-msps-create-effective-help-desk#comments Help Desk Business Models MSP 501 Fri, 19 Feb 2016 14:20:00 +0000 62561 at http://mspmentor.net The Road to Trusted Advisor May Meander Through the NOC, Data Analytics http://mspmentor.net/help-desk-and-noc-services/083115/road-trusted-advisor-may-meander-through-noc-data-analytics <div class="node-body article-body"><p>The never-ending quest to achieve trusted IT advisor status gets a lot of attention, but MSPs need the right strategy to get there. For some providers, the path to IT trusted advisor leads through the NOC (network operations center) and data analytics.</p></div> <p><a href="http://mspmentor.net/help-desk-and-noc-services/083115/road-trusted-advisor-may-meander-through-noc-data-analytics" target="_blank">read more</a></p> http://mspmentor.net/help-desk-and-noc-services/083115/road-trusted-advisor-may-meander-through-noc-data-analytics#comments Help Desk Mon, 31 Aug 2015 19:00:00 +0000 58281 at http://mspmentor.net Tigerpaw Software Integrates With Outsourced Help Desk GMS Live Expert http://mspmentor.net/professional-services-automation-psa/062215/tigerpaw-software-integrates-outsourced-help-desk-gms-live-expe <div class="field-byline"> Dan Kobialka </div> <div class="field-deck"> Tigerpaw says GMS integration "can provide its customers with significant and immediate benefits with no additional fixed or infrastructure costs." </div> <div class="node-body article-body">Tigerpaw Software has integrated GMS Live Expert, an outsourced help desk for managed service providers (MSPs), into its professional services automation (PSA) solution. Here's everything you need to know.</div> <p><a href="http://mspmentor.net/professional-services-automation-psa/062215/tigerpaw-software-integrates-outsourced-help-desk-gms-live-expe" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/062215/tigerpaw-software-integrates-outsourced-help-desk-gms-live-expe#comments Help Desk Business Models PSA MSP 501 Tue, 23 Jun 2015 17:52:00 +0000 55891 at http://mspmentor.net <p>Tigerpaw Software CEO James Foxall</p> ManageEngine Integrates ServiceDesk Plus Software With Zoho Reports http://mspmentor.net/help-desk-and-noc-services/121214/manageengine-integrates-servicedesk-plus-software-zoho-reports <div class="field-byline"> Dan Kobialka </div> <div class="field-deck"> ManageEngine says the Zoho Reports integration allows MSPs to use ServiceDesk Plus to analyze their customers' IT help desk data. </div> <div class="node-body article-body">ManageEngine has integrated its ServiceDesk Plus help desk software with the Zoho Reports online reporting and business intelligence (BI) application. What should managed service providers (MSPs) expect from this integration? Here are the details.</div> <p><a href="http://mspmentor.net/help-desk-and-noc-services/121214/manageengine-integrates-servicedesk-plus-software-zoho-reports" target="_blank">read more</a></p> http://mspmentor.net/help-desk-and-noc-services/121214/manageengine-integrates-servicedesk-plus-software-zoho-reports#comments Help Desk Business Models RMM MSP 501 Fri, 12 Dec 2014 14:23:00 +0000 46561 at http://mspmentor.net <p>ManageEngine has integrated its ServiceDesk Plus help desk software with the Zoho Reports online reporting and business intelligence application.</p> ManageEngine Updates Web UI for ServiceDesk Plus On-Demand http://mspmentor.net/help-desk-and-noc-services/112014/manageengine-updates-web-ui-servicedesk-plus-demand <div class="field-byline"> Dan Kobialka </div> <div class="field-deck"> ManageEngine says the new ServiceDesk Plus On-Demand web UI is designed to provide IT technicians with a "very simple and easy-to-use operation." </div> <div class="node-body article-body">ManageEngine has revamped the web user interface (UI) for ServiceDesk Plus On-Demand, the software-as-a-service (SaaS) version of its help desk software. Here are the full details.</div> <p><a href="http://mspmentor.net/help-desk-and-noc-services/112014/manageengine-updates-web-ui-servicedesk-plus-demand" target="_blank">read more</a></p> http://mspmentor.net/help-desk-and-noc-services/112014/manageengine-updates-web-ui-servicedesk-plus-demand#comments Help Desk Business Models MSP 501 Thu, 20 Nov 2014 14:42:00 +0000 45481 at http://mspmentor.net <p>ManageEngine President Raj Sabhlok</p> ManageEngine Integrates QuickBooks Into Help Desk Software http://mspmentor.net/help-desk-and-noc-services/101614/manageengine-integrates-quickbooks-help-desk-software <div class="field-byline"> Dan Kobialka </div> <div class="field-deck"> ManageEngine says ServiceDesk Plus - MSP now features a QuickBooks integration and CTI to "allow service providers to concentrate on service delivery." </div> <div class="node-body article-body">ManageEngine has launched a new version of ServiceDesk Plus - MSP, the company's ITIL-ready help desk software for managed service providers (MSPs). ServiceDesk Plus - MSP now features a QuickBooks integration and computer telephony integration (CTI), which the company says helps MSPs deliver service profitably.</div> <p><a href="http://mspmentor.net/help-desk-and-noc-services/101614/manageengine-integrates-quickbooks-help-desk-software" target="_blank">read more</a></p> http://mspmentor.net/help-desk-and-noc-services/101614/manageengine-integrates-quickbooks-help-desk-software#comments Help Desk Business Models RMM MSP 501 Thu, 16 Oct 2014 15:08:00 +0000 43751 at http://mspmentor.net N-able Integrates Help Desk Manager with N-central 9.4 http://mspmentor.net/help-desk-and-noc-services/040314/n-able-releases-new-help-desk-manager <div class="field-byline"> Dan Kobialka </div> <div class="node-body article-body">N-able Technologies, a remote monitoring and management (RMM) and automation platform provider, today unveiled its new Help Desk Manager (HDM) based on SolarWinds’ technology, and a new version of N-central, which integrates with HDM. Here are some of the ways that managed service providers (MSPs) can use HDM.</div> <p><a href="http://mspmentor.net/help-desk-and-noc-services/040314/n-able-releases-new-help-desk-manager" target="_blank">read more</a></p> http://mspmentor.net/help-desk-and-noc-services/040314/n-able-releases-new-help-desk-manager#comments Help Desk Business Models RMM Thu, 03 Apr 2014 12:03:00 +0000 35291 at http://mspmentor.net