PSA http://mspmentor.net/taxonomy/term/19983/more en The Doyle Report: How Autotask Sees the World http://mspmentor.net/professional-services-automation-psa/doyle-report-how-autotask-sees-world <div class="node-body article-body"><p>If you want perspective on how the channel is evolving, you could do worse than talk to someone who engages with it every day.</p> <p>This week, I had a chance to speak to <a href="http://www.autotask.com">Autotask</a> CEO Mark Cattini, whose company provides PSA and RMM technology to partners worldwide. Based in East Greenbush, N.Y., Autotask does business in more than 90 countries and translates its software tools into seven languages.</p></div> <p><a href="http://mspmentor.net/professional-services-automation-psa/doyle-report-how-autotask-sees-world" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/doyle-report-how-autotask-sees-world#comments PSA Thu, 22 Jun 2017 21:43:00 +0000 78511 at http://mspmentor.net Kaseya CEO Chides ConnectWise For 'Threatening Lawyer Letter' http://mspmentor.net/managed-services/kaseya-ceo-chides-connectwise-threatening-lawyer-letter <div class="field-byline"> Fred Voccola | Kaseya </div> <div class="node-body article-body">In a new blog post, Kaseya's Fred Voccola takes exception to assertions by ConnectWise officials that his company lied to the rival software maker's partners during poaching calls.</div> <p><a href="http://mspmentor.net/managed-services/kaseya-ceo-chides-connectwise-threatening-lawyer-letter" target="_blank">read more</a></p> http://mspmentor.net/managed-services/kaseya-ceo-chides-connectwise-threatening-lawyer-letter#comments Business Models PSA Wed, 31 May 2017 18:50:00 +0000 77621 at http://mspmentor.net Courtesy of Kaseya Arnie Bellini Weighs in on Kaseya-ConnectWise Flap http://mspmentor.net/managed-services/arnie-bellini-weighs-kaseya-connectwise-flap <div class="field-byline"> Arnie Bellini | ConnectWise </div> <div class="node-body article-body">In a new blog post, ConnectWise CEO Arnie Bellini takes on what he says is "fake news" being put out by rival MSP software maker Kaseya.</div> <p><a href="http://mspmentor.net/managed-services/arnie-bellini-weighs-kaseya-connectwise-flap" target="_blank">read more</a></p> http://mspmentor.net/managed-services/arnie-bellini-weighs-kaseya-connectwise-flap#comments Business Models PSA Fri, 19 May 2017 18:50:00 +0000 77361 at http://mspmentor.net <p>Arnie Bellini</p> Kaseya ‘Not Going to Apologize’ for Targeting ConnectWise Customers, CEO Says http://mspmentor.net/managed-services/kaseya-not-going-apologize-targeting-connectwise-customers-ceo-says <div class="node-body article-body">Fred Voccola spoke with MSPmentor this week, shortly after ConnectWise accused Kaseya of lying during sales calls to poach customers.</div> <p><a href="http://mspmentor.net/managed-services/kaseya-not-going-apologize-targeting-connectwise-customers-ceo-says" target="_blank">read more</a></p> http://mspmentor.net/managed-services/kaseya-not-going-apologize-targeting-connectwise-customers-ceo-says#comments Business Models PSA Tue, 16 May 2017 22:17:00 +0000 77161 at http://mspmentor.net ConnectWise Accuses Kaseya of Lying to Partners in Poaching Calls http://mspmentor.net/professional-services-automation-psa/connectwise-accuses-kaseya-lying-partners-poaching-calls <div class="node-body article-body">The software vendors have publicly traded barbs before but the acrimony saw a bump in intensity last week when Kaseya issued a news release touting the move of MSP The 20 from ConnectWise to Kaseya.</div> <p><a href="http://mspmentor.net/professional-services-automation-psa/connectwise-accuses-kaseya-lying-partners-poaching-calls" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/connectwise-accuses-kaseya-lying-partners-poaching-calls#comments Business Models PSA Mon, 15 May 2017 19:23:00 +0000 77131 at http://mspmentor.net Auto-Copy Multiple Contacts on ConnectWise Tickets http://mspmentor.net/professional-services-automation-psa/auto-copy-multiple-contacts-connectwise-tickets <div class="node-body article-body">The nifty solution to a common problem for users of the PSA platform was the product of the vendor’s first-ever IT Nation Hack-a-Thon event. </div> <p><a href="http://mspmentor.net/professional-services-automation-psa/auto-copy-multiple-contacts-connectwise-tickets" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/auto-copy-multiple-contacts-connectwise-tickets#comments PSA Fri, 06 Jan 2017 21:35:00 +0000 73021 at http://mspmentor.net ConnectWise Responds to New Barbs From Kaseya CEO http://mspmentor.net/professional-services-automation-psa/connectwise-responds-new-barbs-kaseya-ceo <div class="node-body article-body">A ConnectWise exec argues that PSA-to-PSA migration is more complicated than simply "moving a business’ database from one system to another."</div> <p><a href="http://mspmentor.net/professional-services-automation-psa/connectwise-responds-new-barbs-kaseya-ceo" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/connectwise-responds-new-barbs-kaseya-ceo#comments PSA Tue, 22 Nov 2016 00:04:00 +0000 72001 at http://mspmentor.net <p>User interface of the ConnectWise Manage professional services automation tool.&nbsp;</p> Courtesy of ConnectWise New Kaseya Tool Migrates From PSA to PSA in a Week http://mspmentor.net/professional-services-automation-psa/new-kaseya-tool-migrates-psa-psa-week <div class="node-body article-body">‘PSA Migrator’ is among several new products rolled out during this week's Kaseya Connect Europe conference in Barcelona, Spain. </div> <p><a href="http://mspmentor.net/professional-services-automation-psa/new-kaseya-tool-migrates-psa-psa-week" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/new-kaseya-tool-migrates-psa-psa-week#comments PSA Fri, 18 Nov 2016 23:20:00 +0000 71961 at http://mspmentor.net Courtesy of Kaseya A Word of Advice for MSPs From Arnie Bellini http://mspmentor.net/professional-services-automation-psa/word-advice-msps-arnie-bellini <div class="node-body article-body">Speaking from IT Nation in Orlando, Fla., the ConnectWise CEO stressed the importance of evolving your offerings in order to remain competitive as a technology solutions provider. </div> <p><a href="http://mspmentor.net/professional-services-automation-psa/word-advice-msps-arnie-bellini" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/word-advice-msps-arnie-bellini#comments PSA Thu, 10 Nov 2016 18:13:00 +0000 71771 at http://mspmentor.net Tigerpaw CEO Touts ‘Converged Businesses’ Market http://mspmentor.net/professional-services-automation-psa/tigerpaw-ceo-touts-converged-businesses-market <div class="node-body article-body">James Foxall said targeting managed service providers beyond traditional IT is key to remaining competitive in the crowded PSA space.</div> <p><a href="http://mspmentor.net/professional-services-automation-psa/tigerpaw-ceo-touts-converged-businesses-market" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/tigerpaw-ceo-touts-converged-businesses-market#comments PSA Fri, 28 Oct 2016 22:38:00 +0000 71431 at http://mspmentor.net Courtesy of Tigerpaw Software