Professional Services Automation (PSA) http://mspmentor.net/taxonomy/term/19983/more en Arnie Bellini Weighs in on Kaseya-ConnectWise Flap http://mspmentor.net/managed-services/arnie-bellini-weighs-kaseya-connectwise-flap <div class="field-byline"> Arnie Bellini | ConnectWise </div> <div class="node-body article-body">In a new blog post, ConnectWise CEO Arnie Bellini takes on what he says is "fake news" being put out by rival MSP software maker Kaseya.</div> <p><a href="http://mspmentor.net/managed-services/arnie-bellini-weighs-kaseya-connectwise-flap" target="_blank">read more</a></p> http://mspmentor.net/managed-services/arnie-bellini-weighs-kaseya-connectwise-flap#comments Managed Services Professional Services Automation (PSA) Fri, 19 May 2017 18:50:00 +0000 77361 at http://mspmentor.net <p>Arnie Bellini</p> Kaseya ‘Not Going to Apologize’ for Targeting ConnectWise Customers, CEO Says http://mspmentor.net/managed-services/kaseya-not-going-apologize-targeting-connectwise-customers-ceo-says <div class="node-body article-body">Fred Voccola spoke with MSPmentor this week, shortly after ConnectWise accused Kaseya of lying during sales calls to poach customers.</div> <p><a href="http://mspmentor.net/managed-services/kaseya-not-going-apologize-targeting-connectwise-customers-ceo-says" target="_blank">read more</a></p> http://mspmentor.net/managed-services/kaseya-not-going-apologize-targeting-connectwise-customers-ceo-says#comments Managed Services Professional Services Automation (PSA) Tue, 16 May 2017 22:17:00 +0000 77161 at http://mspmentor.net ConnectWise Accuses Kaseya of Lying to Partners in Poaching Calls http://mspmentor.net/professional-services-automation-psa/connectwise-accuses-kaseya-lying-partners-poaching-calls <div class="node-body article-body">The software vendors have publicly traded barbs before but the acrimony saw a bump in intensity last week when Kaseya issued a news release touting the move of MSP The 20 from ConnectWise to Kaseya.</div> <p><a href="http://mspmentor.net/professional-services-automation-psa/connectwise-accuses-kaseya-lying-partners-poaching-calls" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/connectwise-accuses-kaseya-lying-partners-poaching-calls#comments Managed Services Professional Services Automation (PSA) Mon, 15 May 2017 19:23:00 +0000 77131 at http://mspmentor.net Auto-Copy Multiple Contacts on ConnectWise Tickets http://mspmentor.net/professional-services-automation-psa/auto-copy-multiple-contacts-connectwise-tickets <div class="node-body article-body">The nifty solution to a common problem for users of the PSA platform was the product of the vendor’s first-ever IT Nation Hack-a-Thon event. </div> <p><a href="http://mspmentor.net/professional-services-automation-psa/auto-copy-multiple-contacts-connectwise-tickets" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/auto-copy-multiple-contacts-connectwise-tickets#comments Professional Services Automation (PSA) Fri, 06 Jan 2017 21:35:00 +0000 73021 at http://mspmentor.net ConnectWise Responds to New Barbs From Kaseya CEO http://mspmentor.net/professional-services-automation-psa/connectwise-responds-new-barbs-kaseya-ceo <div class="node-body article-body">A ConnectWise exec argues that PSA-to-PSA migration is more complicated than simply "moving a business’ database from one system to another."</div> <p><a href="http://mspmentor.net/professional-services-automation-psa/connectwise-responds-new-barbs-kaseya-ceo" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/connectwise-responds-new-barbs-kaseya-ceo#comments Professional Services Automation (PSA) Tue, 22 Nov 2016 00:04:00 +0000 72001 at http://mspmentor.net <p>User interface of the ConnectWise Manage professional services automation tool.&nbsp;</p> Courtesy of ConnectWise New Kaseya Tool Migrates From PSA to PSA in a Week http://mspmentor.net/professional-services-automation-psa/new-kaseya-tool-migrates-psa-psa-week <div class="node-body article-body">‘PSA Migrator’ is among several new products rolled out during this week's Kaseya Connect Europe conference in Barcelona, Spain. </div> <p><a href="http://mspmentor.net/professional-services-automation-psa/new-kaseya-tool-migrates-psa-psa-week" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/new-kaseya-tool-migrates-psa-psa-week#comments Professional Services Automation (PSA) Fri, 18 Nov 2016 23:20:00 +0000 71961 at http://mspmentor.net Courtesy of Kaseya A Word of Advice for MSPs From Arnie Bellini http://mspmentor.net/professional-services-automation-psa/word-advice-msps-arnie-bellini <div class="node-body article-body">Speaking from IT Nation in Orlando, Fla., the ConnectWise CEO stressed the importance of evolving your offerings in order to remain competitive as a technology solutions provider. </div> <p><a href="http://mspmentor.net/professional-services-automation-psa/word-advice-msps-arnie-bellini" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/word-advice-msps-arnie-bellini#comments Professional Services Automation (PSA) Thu, 10 Nov 2016 18:13:00 +0000 71771 at http://mspmentor.net Tigerpaw CEO Touts ‘Converged Businesses’ Market http://mspmentor.net/professional-services-automation-psa/tigerpaw-ceo-touts-converged-businesses-market <div class="node-body article-body">James Foxall said targeting managed service providers beyond traditional IT is key to remaining competitive in the crowded PSA space.</div> <p><a href="http://mspmentor.net/professional-services-automation-psa/tigerpaw-ceo-touts-converged-businesses-market" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/tigerpaw-ceo-touts-converged-businesses-market#comments Professional Services Automation (PSA) Fri, 28 Oct 2016 22:38:00 +0000 71431 at http://mspmentor.net Courtesy of Tigerpaw Software Kaseya Unveils Business Management Solution, Acquires Vorex http://mspmentor.net/professional-services-automation-psa/kaseya-unveils-business-management-solution-acquires-vorex <div class="field-byline"> Dan Kobialka </div> <div class="field-deck"> Kaseya offers free one-year BMS license for all ConnectWise, Autotask and Tigerpaw Software customers. </div> <div class="node-body article-body">Kaseya today announced the Kaseya Business Management Solution, which is designed to give the company's managed service provider (MSP) partners the ability to "design, sell and deliver profitable new service offerings that address high-growth sectors of the IT market – at a market-disruptive all-inclusive price of $25 per user, per month." Here are the details.</div> <p><a href="http://mspmentor.net/professional-services-automation-psa/kaseya-unveils-business-management-solution-acquires-vorex" target="_blank">read more</a></p> http://mspmentor.net/professional-services-automation-psa/kaseya-unveils-business-management-solution-acquires-vorex#comments Managed Services MSP Mentor Professional Services Automation (PSA) Remote Monitoring & Management Software Tue, 09 Feb 2016 15:00:00 +0000 62151 at http://mspmentor.net <p>Kaseya CEO Fred Voccola</p> Which Metrics Matter to ITSPs? http://mspmentor.net/managed-services/which-metrics-matter-itsps <div class="field-deck"> New Autotask survey shows there are more endpoints to manage than ever before. </div> <div class="node-body article-body">A new survey of more than 1,100 IT service providers (ITSPs) conducted by professional services automation (PSA) platform provider Autotask explored the metrics that matter to these service providers. Here's a closer look. </div> <p><a href="http://mspmentor.net/managed-services/which-metrics-matter-itsps" target="_blank">read more</a></p> http://mspmentor.net/managed-services/which-metrics-matter-itsps#comments Managed Services MSP Mentor Professional Services Automation (PSA) Tue, 12 Jan 2016 14:30:00 +0000 61441 at http://mspmentor.net <p>Autotask CEO Mark Cattini</p>