Question - The reader states: "What are the "standard" elements of an managed services contact? Are they typically yearly? Monthly? Do hours roll over? Are they 'use-it-or-lose-it'? Anything else I should consider?"
Answer: Quite a few folks have developed sample managed services agreements for MSPs to study. The agreements are for instructional and informational purposes, but you can certainly study them to help frame your own managed services agreements with customers. Two potential examples: Ingram Micro and MSP University developed this [download id="41"] (PDF). And CompTIA (the Computing Technology Industry Association) offers some basic SLA guidance here.
Readers: Admittedly, I'm just a blogger. You're the experts since you're dealing with the MSP industry every day. Feel free to weigh in with a comment below. Or, to submit your own question, simply visit our Ask a Mentor page. We’ll post a new reader inquiry each Tuesday. And we’ll reply privately to you as well.
Sign up for MSPmentor’s Weekly Enewsletter, Webcasts and Resource Center. Follow us via RSS, Facebook, Identi.ca and Twitter. Check out more MSP voices at www.MSPtweet.com. Read our editorial disclosure here.