MSPmentor - Managed Services & MSP News Blog en Microsoft Regains Turnaround Momentum on Strong Cloud Growth <div class="field-byline"> Dina Bass | Bloomberg </div> <div class="node-body article-body">Profit in the fiscal fourth quarter exceeded analysts’ estimates and adjusted sales rose 9 percent as demand almost doubled for Azure cloud services.</div> <p><a href="" target="_blank">read more</a></p> Cloud Services Sat, 22 Jul 2017 00:17:00 +0000 80191 at <p>Microsoft CEO Satya<span style="font-size: 12.8px;">&nbsp;</span>Nadella</p> 5 Effective Customer Satisfaction Survey Methods <div class="node-body gallery-body">In a world dominated by Net Promoter scores, it’s easy to forget there are other types of customer satisfaction surveys that, if performed and acted up on correctly, will drive up your Net Promoter scores. </div> <p><a href="" target="_blank">read more</a></p> Best Practices Fri, 21 Jul 2017 19:06:00 +0000 80151 at The Doyle Report: Ingram Micro’s Inflection Point: Years of Cloud Investment Are Paying Off <div class="node-body article-body">Nearly a decade ago it launched its cloud business. It wasn’t big at the time. But it’s grown significantly since then and has reached an inflection point.</div> <div class="field-stocksymbols"> <span>Stock Symbols:&nbsp;</span> IM MSFT </div> <p><a href="" target="_blank">read more</a></p> New Markets Fri, 21 Jul 2017 02:32:00 +0000 80131 at Matt Nachtrab Named CEO at eFolder <div class="node-body article-body">The LabTech founder joined the cloud storage player earlier this year, following his departure as chief operating officer at ConnectWise.</div> <p><a href="" target="_blank">read more</a></p> Leadership Thu, 20 Jul 2017 20:59:00 +0000 80051 at <p>Nachtrab</p> Desktop as a Service Emerges as MSP Growth Opportunity <div class="field-byline"> Derek Handova | Talkin&#039; Cloud </div> <div class="node-body article-body">Solutions providers prep desktop as a service for next area of channel cloud computing outsourcing.</div> <p><a href="" target="_blank">read more</a></p> Cloud Services Thu, 20 Jul 2017 19:47:00 +0000 80031 at Thinkstock How to Modernize Your Log Management, Aggregation and Analysis Strategy <div class="node-body article-body">Log management and log aggregation have evolved. We look at how to develop an effective log strategy using real-time analysis, automated response, visualization tools like Grafana and more.</div> <p><a href="" target="_blank">read more</a></p> Big Data Thu, 20 Jul 2017 14:03:00 +0000 79621 at Thinkstock If I Were Launching an MSP Now | Corey Kirkendoll <div class="field-byline"> Svetlana Didorenko </div> <div class="node-body article-body">The president and CEO of Allen, Texas-based 5K Technical Services, shares three suggestions he’d apply if he were launching an MSP from scratch today</div> <p><a href="" target="_blank">read more</a></p> MSP 501 Wed, 19 Jul 2017 21:00:00 +0000 80021 at <p>Corey Kirkendoll, President and CEO of&nbsp;5K Technical Services</p> Partner Pain Points: Autotask Explains Roadmap Priorities, Communication <div class="field-byline"> Pat Burns | Autotask </div> <div class="node-body article-body">In this installment of our series examining vendor relations, Autotask responds to comments from a Youngstown, Ohio-based managed services provider (MSP) partner, who wants to see greater transparency and responsiveness by vendors about their product roadmaps. </div> <p><a href="" target="_blank">read more</a></p> Vendor Relations Wed, 19 Jul 2017 19:09:00 +0000 80011 at Partner Pain Points: MSP Calls for Better Roadmap Communication, Responsiveness <div class="field-byline"> Robert Merva | AVREM Technologies </div> <div class="node-body article-body">A Youngstown, Ohio, managed services provider (MSP) expresses his frustration at what he sees as a lack of transparency by vendors when it comes to product roadmaps.</div> <p><a href="" target="_blank">read more</a></p> Vendor Relations Wed, 19 Jul 2017 18:19:00 +0000 80001 at Download the PDF - MSPmentor 501: 2017 Global Edition Worldwide Company Rankings <div class="node-body article-body">This special edition PDF features a welcome summary, an explanation of the methodology and lists containing all 501 companies by rank and alphabetically. </div> <p><a href="" target="_blank">read more</a></p> MSP 501 Tue, 18 Jul 2017 22:24:00 +0000 79951 at 5 Invaluable Vendor Value-Adds You Need Right Away <div class="node-body blog-body">Taking the time to get to know your top IT vendors can enable you to discover a wealth of free and low-cost value-adds to help you increase your operational efficiency and grow revenue. </div> <p><a href="" target="_blank">read more</a></p> Industry Perspectives BDR Intronis psa rebrandable sales RMM sales training security technical training MSPmentor Blog Tue, 18 Jul 2017 10:56:00 +0000 79941 at 2017 MSPmentor 501: The 10 Fastest-Growing MSPs <div class="node-body gallery-body">These are the 10 fastest growing companies by revenue, from the MSPmentor 501: 2017 Global Edition -- Worldwide Company Rankings.</div> <p><a href="" target="_blank">read more</a></p> MSP 501 Tue, 18 Jul 2017 01:02:00 +0000 79921 at Why Reporting is Every MSPs Most Important Tool <div class="field-byline"> Eric Dosal | BrightGuage Software </div> <div class="node-body article-body">You can’t expect a client to piece together the value that your service brings to the table on their own.</div> <p><a href="" target="_blank">read more</a></p> Industry Perspectives Mon, 17 Jul 2017 23:39:00 +0000 79931 at Thinkstock Misconfigured Amazon Storage Exposes 14M Verizon Customer Records...and Other MSP News <div class="node-body gallery-body">From product releases to perspectives in the field, here's a recap of top headlines from the week of July 10-14.</div> <p><a href="" target="_blank">read more</a></p> MSP 501 Mon, 17 Jul 2017 15:00:00 +0000 79901 at Partners Could Feel Impact With Kaspersky Lab Caught in U.S.-Russia Cyber Beef <div class="node-body article-body">The endpoint security vendor sought to respond this week, after the latest in a barrage of negative media reports questioning whether the company's ties to the Russian government present a cyber security threat for western users of its products. </div> <p><a href="" target="_blank">read more</a></p> Security Sat, 15 Jul 2017 00:56:00 +0000 79891 at Kaseya Powered Services Offers Partners Improved Options for Launching New Services and Generating New Revenue <div class="node-body article-body">Kaseya Powered Services offer a seamless, end-to-end experience that provides partners everything they need to launch campaigns, attract prospects and close new business. </div> <p><a href="" target="_blank">read more</a></p> RMM Fri, 14 Jul 2017 21:55:00 +0000 79881 at How MSPs Can Work with SaaS Cloud Vendors to Optimize Client Offerings <div class="field-byline"> Kirill Bensonoff | Unigma </div> <div class="node-body article-body">To stand out from the pack and continue providing clients with value they’re willing to pay a premium for, MSPs must create strong relationships with SaaS cloud vendors.</div> <p><a href="" target="_blank">read more</a></p> Cloud Services Industry Perspectives Fri, 14 Jul 2017 16:29:00 +0000 79871 at Thinkstock Beware of Ransomware Everywhere, Including Mobile <div class="node-body blog-body">Over the past few months, everywhere you turned, ransomware was on the news. First there was the huge WannaCry outbreak, and before that had a chance to fade, ExPetr (a.k.a. Goldeneye, Petya or NotPetya) followed at the end of June.</div> <p><a href="" target="_blank">read more</a></p> Industry Perspectives backup BYOD decryption expetr kaseya mobile ransomware patching ransomware WannaCry MSPmentor Blog Fri, 14 Jul 2017 10:05:00 +0000 79861 at The Doyle Report: People Count: Why Investing in Staff Is Paying Off Big for Secure-24 <div class="node-body article-body">Workforce policies that emphasize benefits, training and quality of work have enabled Secure-24 to position itself at the top of the technology stack, where profits are greater than they are at the bottom, where commoditization and automation threaten jobs.</div> <div class="field-stocksymbols"> <span>Stock Symbols:&nbsp;</span> IBM HPE </div> <p><a href="" target="_blank">read more</a></p> Strategy Thu, 13 Jul 2017 23:59:00 +0000 79851 at If I Were Launching an MSP Now | John Medaska <div class="field-byline"> Svetlana Didorenko </div> <div class="node-body article-body">The executive vice president of Clearwater, Fla.-based Vology, shares three suggestions he’d apply if he were launching an MSP from scratch today.</div> <p><a href="" target="_blank">read more</a></p> MSP 501 Thu, 13 Jul 2017 21:00:00 +0000 79801 at <p>John Medaska, executive vice president at Vology</p> Courtesy of Vology Verizon Says Only 6 Million Customers Exposed in Cloud Breach <div class="node-body article-body">In a new statement, Verizon assured there was no loss or theft of customer data, and said that initial estimates claiming that an Amazon S3 configuration error impacted 14 million customers were overstated.</div> <p><a href="" target="_blank">read more</a></p> Security Thu, 13 Jul 2017 19:13:00 +0000 79841 at Fedora 26 Atomic Host Offers Glimpse into What's Next for Containers <div class="node-body article-body">Fedora 26 Atomic Host adds Kubernetes as a container and system containers, pushing the boundaries of production-level containerization technologies.</div> <p><a href="" target="_blank">read more</a></p> DevOps Thu, 13 Jul 2017 06:54:00 +0000 79701 at The Doyle Report: Seven Channel Updates Including the Latest on Net Neutrality <div class="node-body article-body">Facebook, Fortinet, AWS, Carousel and more are in the news</div> <div class="field-stocksymbols"> <span>Stock Symbols:&nbsp;</span> FB V </div> <p><a href="" target="_blank">read more</a></p> Strategy Thu, 13 Jul 2017 02:23:00 +0000 79831 at Misconfigured Amazon Storage Exposes 14 Million Verizon Customer Records <div class="node-body article-body">The error by a third-party vendor resulted in the storage of names, phone numbers and account personal identification numbers in an AWS S3 bucket that was fully downloadable and configured for public access. </div> <p><a href="" target="_blank">read more</a></p> Security Cloud Services Wed, 12 Jul 2017 22:51:00 +0000 79821 at 4 Mistakes All MSPs Should Avoid <div class="node-body blog-body">Becoming a great MSP can be a lot easier said than done. In our MSPeasy series, we provide hundreds of field-proven methods that can steer you toward success. But what about the list of bad habits? How about what not to do? We asked this question to a handful of industry-leading managed service providers and learned quite a bit.</div> <p><a href="" target="_blank">read more</a></p> Industry Perspectives Backup and Disaster Recovery BDR Datto disaster recovery downtime lead generation professional services automation psa remote monitoring and management RMM MSPmentor Blog Wed, 12 Jul 2017 11:32:00 +0000 79791 at Patch Tuesday: We Read the Security Bulletins So You Don't Have To <div class="field-byline"> Lisa Schmeiser | Windows Supersite </div> <div class="node-body article-body">Microsoft just released several different security bulletins. Do you need to panic over any of them? We've gone ahead and done the reading -- and possible panicking -- for you.</div> <p><a href="" target="_blank">read more</a></p> Security Wed, 12 Jul 2017 03:14:00 +0000 79781 at The Doyle Report: Kaspersky, Arcserve, Microsoft, EventTracker and More Are Making Headlines This Week <div class="node-body article-body">Corporate intrigue, acquisitions, new product releases and channel programs are just a sampling of what’s happening in technology</div> <p><a href="" target="_blank">read more</a></p> Events Tue, 11 Jul 2017 22:21:00 +0000 79711 at Sirius Celebrates Journey From VAR to No. 1 MSP <div class="node-body article-body">The top company on this year’s MSPmentor 501 Global Edition Worldwide Ranking provides a case study in employing growth by acquisition to add a first-class managed services operation to a value-added reseller. </div> <p><a href="" target="_blank">read more</a></p> MSP 501 Tue, 11 Jul 2017 03:46:00 +0000 79611 at The Doyle Report: Microsoft Is Embracing New Bundles That Could Render Traditional Product Classifications Meaningless. Rivals Should Be Worried <div class="node-body article-body">Microsoft has successfully used bundles in the past to topple WordPerfect, Novell, Netscape and others.</div> <div class="field-stocksymbols"> <span>Stock Symbols:&nbsp;</span> MSFT </div> <p><a href="" target="_blank">read more</a></p> Security Mon, 10 Jul 2017 23:17:00 +0000 79601 at Microsoft Inspire: 'Simplify' is the Buzz Word on Day 1 <div class="field-byline"> Michael Morisy | Windows IT Pro </div> <div class="node-body article-body">From a consolidated Microsoft 365 pitch to hybrid on a tight leash, Nadella wants businesses focused on the work, not the widget.</div> <p><a href="" target="_blank">read more</a></p> Events Mon, 10 Jul 2017 21:03:00 +0000 79591 at