MSPmentor - Managed Services & MSP News Blog http://mspmentor.net/rss.xml/RK%3D0/RS%3Do3VRIyA6SBQCjWIY5926tNIpEFk-/feed/atom en Major Outage Shuts Down Office 365 in U.S., Europe... and Other MSP News http://mspmentor.net/msp-mentor/major-outage-shuts-down-office-365-us-europe-and-other-msp-news <div class="node-body gallery-body">From product releases to perspectives in the field, here's a recap of top headlines from the week of March 20-24.</div> <p><a href="http://mspmentor.net/msp-mentor/major-outage-shuts-down-office-365-us-europe-and-other-msp-news" target="_blank">read more</a></p> http://mspmentor.net/msp-mentor/major-outage-shuts-down-office-365-us-europe-and-other-msp-news#comments MSP Mentor Mon, 27 Mar 2017 15:00:00 +0000 75761 at http://mspmentor.net Don’t Take the Bait; Spear Phishers Trying to Reel in Big Tax Returns http://mspmentor.net/blog/don-t-take-bait-spear-phishers-trying-reel-big-tax-returns <div class="node-body blog-body">Taxpayers, company accountants and IT admins, take heart: The IRS isn’t the only group that’s interested in your tax return. Criminals leverage unencrypted email, poor firewalls, and general social engineering to steal taxpayers’ and organizations’ returns in hopes of garnering a refund and/or nonpublic information (NPI)—and it’s arguably easier for them to do it than filing a return.</div> <p><a href="http://mspmentor.net/blog/don-t-take-bait-spear-phishers-trying-reel-big-tax-returns" target="_blank">read more</a></p> http://mspmentor.net/blog/don-t-take-bait-spear-phishers-trying-reel-big-tax-returns#comments Guest Bloggers AppRiver business email compromise messages cybercriminal IRS phishing traffic social engineering spear phishing spoofed email tax return tax season W-2 MSPmentor Blog Mon, 27 Mar 2017 09:24:00 +0000 75781 at http://mspmentor.net Why You Need the Right Cloud Monitoring Solution http://mspmentor.net/blog/why-you-need-right-cloud-monitoring-solution <div class="node-body blog-body">When a Microsoft outage in early March took down a host of cloud-based services, the impact on users ranged from inconvenience to hampered productivity. For many managed service providers, the outage meant fielding calls from customers unsure of why they were suddenly unable to access the applications they rely on to operate their businesses.</div> <p><a href="http://mspmentor.net/blog/why-you-need-right-cloud-monitoring-solution" target="_blank">read more</a></p> http://mspmentor.net/blog/why-you-need-right-cloud-monitoring-solution#comments Guest Bloggers cloud monitoring services cloud outage cloud-based services downtime kaseya MSPmentor Blog Mon, 27 Mar 2017 08:59:00 +0000 75771 at http://mspmentor.net 3 Reasons MSPs Should Embrace the Broader Role of MSSP http://mspmentor.net/blog/3-reasons-msps-should-embrace-broader-role-mssp-1 <div class="node-body blog-body">The skyrocketing number of security threats combined with a growing acceptance of the as-a-service business model is creating an increased demand for managed security services providers (MSSPs)</div> <p><a href="http://mspmentor.net/blog/3-reasons-msps-should-embrace-broader-role-mssp-1" target="_blank">read more</a></p> http://mspmentor.net/blog/3-reasons-msps-should-embrace-broader-role-mssp-1#comments Guest Bloggers attack mitigation Barracuda Networks cybercrime cybersecurity Intronis intrustion detection IT skills gap MSSP secure software development security talent MSPmentor Blog Mon, 27 Mar 2017 08:32:00 +0000 75731 at http://mspmentor.net Startup’s Robots Remove Tedium, Paper Cuts From Digitizing Records http://mspmentor.net/managed-document-services/startup-s-robots-remove-tedium-paper-cuts-digitizing-records <div class="field-byline"> Ian King | Bloomberg </div> <div class="node-body article-body">Ripcord’s technology aims to take away much of the labor of turning paper records into usable electronic information.</div> <p><a href="http://mspmentor.net/managed-document-services/startup-s-robots-remove-tedium-paper-cuts-digitizing-records" target="_blank">read more</a></p> http://mspmentor.net/managed-document-services/startup-s-robots-remove-tedium-paper-cuts-digitizing-records#comments Managed document services Fri, 24 Mar 2017 23:38:00 +0000 75751 at http://mspmentor.net Thinkstock View Full List of Cisco Products in ‘Vault 7’ Critical Vulnerability http://mspmentor.net/premise/view-full-list-cisco-products-vault-7-critical-vulnerability <div class="node-body article-body">The vulnerability affects devices that are both running Cisco IOS software and configured to accept incoming Telnet connections.</div> <p><a href="http://mspmentor.net/premise/view-full-list-cisco-products-vault-7-critical-vulnerability" target="_blank">read more</a></p> http://mspmentor.net/premise/view-full-list-cisco-products-vault-7-critical-vulnerability#comments On Premise Fri, 24 Mar 2017 21:21:00 +0000 75741 at http://mspmentor.net Cisco Reveals Critical Vulnerability Found in WikiLeaks’ ‘Vault 7’ Docs http://mspmentor.net/premise/cisco-reveals-critical-vulnerability-found-wikileaks-vault-7-docs <div class="node-body article-body">The security hole - identified from a leak of secret C.I.A. cyber tools - could allow hackers to access the IOS and IOS XE software inside hundreds of models of Cisco routers and switches.</div> <p><a href="http://mspmentor.net/premise/cisco-reveals-critical-vulnerability-found-wikileaks-vault-7-docs" target="_blank">read more</a></p> http://mspmentor.net/premise/cisco-reveals-critical-vulnerability-found-wikileaks-vault-7-docs#comments On Premise Fri, 24 Mar 2017 03:17:00 +0000 75701 at http://mspmentor.net <p style="font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; font-family: inherit;">Cisco&#39;s&nbsp;IE-5000-16S12P Industrial Ethernet Switch is among hundreds of the firm&#39;s products impacted&nbsp;by&nbsp;a critical vulnerability uncovered because of WikiLeaks&#39; release of secret C.I.A. cyber tools.&nbsp;</p> If I Were Launching an MSP Now | Ash Pirwani http://mspmentor.net/msp-mentor/if-i-were-launching-msp-now-ash-pirwani <div class="field-byline"> Svetlana Didorenko </div> <div class="node-body article-body">The president of Houston, Texas-based eNet Systems shares three suggestions he’d apply if he were launching an MSP from scratch today. </div> <p><a href="http://mspmentor.net/msp-mentor/if-i-were-launching-msp-now-ash-pirwani" target="_blank">read more</a></p> http://mspmentor.net/msp-mentor/if-i-were-launching-msp-now-ash-pirwani#comments MSP Mentor Fri, 24 Mar 2017 03:15:00 +0000 75691 at http://mspmentor.net <p>Ash Pirwani, the President of eNet Systems</p> Courtesy of eNet Systems The Doyle Report: After Years of Hacks and Breaches, There May Be Reason for Optimism in Cybersecurity http://mspmentor.net/managed-security-services/doyle-report-after-years-hacks-and-breaches-there-may-be-reason-optimism-c <div class="field-deck"> Not all news emanating from the world of cybersecurity is grim. In fact, at least one expert says there is reason for optimism when it comes to protecting people, devices and data. </div> <div class="node-body article-body">Insights on hacking and cybercrime from SolarWinds Global Cyber Security Strategist Ian Trump.</div> <div class="field-stocksymbols"> <span>Stock Symbols:&nbsp;</span> CNS </div> <p><a href="http://mspmentor.net/managed-security-services/doyle-report-after-years-hacks-and-breaches-there-may-be-reason-optimism-c" target="_blank">read more</a></p> http://mspmentor.net/managed-security-services/doyle-report-after-years-hacks-and-breaches-there-may-be-reason-optimism-c#comments Managed Security Services Thu, 23 Mar 2017 21:44:00 +0000 75681 at http://mspmentor.net 3 Tips for MSPs to Increase Q2 Revenue http://mspmentor.net/managed-services/3-tips-msps-increase-q2-revenue <div class="field-byline"> Kirill Bensonoff | Guest Blogger </div> <div class="node-body article-body">Time is of the essence for IT services providers to deploy strategies that can still impact their 2017 bottom lines.</div> <p><a href="http://mspmentor.net/managed-services/3-tips-msps-increase-q2-revenue" target="_blank">read more</a></p> http://mspmentor.net/managed-services/3-tips-msps-increase-q2-revenue#comments Managed Services Thu, 23 Mar 2017 18:34:00 +0000 75671 at http://mspmentor.net Thinkstock The Doyle Report: Cloud Technology: Friend or Foe? http://mspmentor.net/cloud-computing/doyle-report-cloud-technology-friend-or-foe <div class="field-deck"> After all these years, cloud technology is still befuddling service providers. It need not, if you take the right steps </div> <div class="node-body article-body">At the industry gathering of MSPs and other channel practitioners this week, industry representatives challenged fellow compatriots to step up their game and consider managed services and cloud computing services as complementary business models, not competitive.</div> <p><a href="http://mspmentor.net/cloud-computing/doyle-report-cloud-technology-friend-or-foe" target="_blank">read more</a></p> http://mspmentor.net/cloud-computing/doyle-report-cloud-technology-friend-or-foe#comments Cloud Computing Thu, 23 Mar 2017 02:19:00 +0000 75661 at http://mspmentor.net Microsoft Probes Cause of Global Web Outage http://mspmentor.net/cloud-computing/microsoft-probes-cause-global-web-outage <div class="node-body article-body">The disruption affected user access to a range of the tech giant’s online services for more than 16 hours, in some cases. Also unclear is how or if the outages were related to a simultaneous problem with Azure cloud. </div> <p><a href="http://mspmentor.net/cloud-computing/microsoft-probes-cause-global-web-outage" target="_blank">read more</a></p> http://mspmentor.net/cloud-computing/microsoft-probes-cause-global-web-outage#comments Cloud Computing Thu, 23 Mar 2017 00:25:00 +0000 75651 at http://mspmentor.net Microsoft Wants to Help MSPs Win at Hybrid Cloud, Digital Transformation http://mspmentor.net/cloud-computing/microsoft-wants-help-msps-win-hybrid-cloud-digital-transformation <div class="field-byline"> Nicole Henderson | Talkin Cloud </div> <div class="node-body article-body">The tech giant is hosting its 13th annual Cloud and Hosting Summit this week in Bellevue, Wash., bringing together nearly 500 partners across different business models to explore digital transformation at work.</div> <p><a href="http://mspmentor.net/cloud-computing/microsoft-wants-help-msps-win-hybrid-cloud-digital-transformation" target="_blank">read more</a></p> http://mspmentor.net/cloud-computing/microsoft-wants-help-msps-win-hybrid-cloud-digital-transformation#comments Cloud Computing Wed, 22 Mar 2017 21:36:00 +0000 75641 at http://mspmentor.net It's Time to Start Thinking about Cognitive Computing http://mspmentor.net/technologies/its-time-start-thinking-about-cognitive-computing <div class="node-body article-body">We're only on the cusp of it but if you're not yet thinking in cognitive terms, now's the time to start.</div> <p><a href="http://mspmentor.net/technologies/its-time-start-thinking-about-cognitive-computing" target="_blank">read more</a></p> http://mspmentor.net/technologies/its-time-start-thinking-about-cognitive-computing#comments Technologies Wed, 22 Mar 2017 16:12:00 +0000 75551 at http://mspmentor.net Thinkstock Major Outage Shuts Down Office 365 in U.S., Europe http://mspmentor.net/software-service-and-hardware-service/major-outage-shuts-down-office-365-us-europe-0 <div class="node-body article-body">As of 6 p.m. ET, users were continuing to have difficulty using Microsoft’s online services.</div> <p><a href="http://mspmentor.net/software-service-and-hardware-service/major-outage-shuts-down-office-365-us-europe-0" target="_blank">read more</a></p> http://mspmentor.net/software-service-and-hardware-service/major-outage-shuts-down-office-365-us-europe-0#comments Software as a Service and Hardware as a Service Tue, 21 Mar 2017 22:13:00 +0000 75581 at http://mspmentor.net <p>The live outage map on downdetector.com shows reports of outages as of 6 p.m. Eastern Time.</p> SaaS Keeps SMBs and Solopreneurs from Falling Behind in Cloud http://mspmentor.net/software-service-and-hardware-service/saas-keeps-smbs-and-solopreneurs-falling-behind-cloud <div class="field-byline"> Derek Handova | Talkin Cloud </div> <div class="node-body article-body">Mom-and-pop shops and sole proprietors can use enterprise-grade software as a service to take on the big boys.</div> <p><a href="http://mspmentor.net/software-service-and-hardware-service/saas-keeps-smbs-and-solopreneurs-falling-behind-cloud" target="_blank">read more</a></p> http://mspmentor.net/software-service-and-hardware-service/saas-keeps-smbs-and-solopreneurs-falling-behind-cloud#comments Software as a Service and Hardware as a Service Tue, 21 Mar 2017 20:57:00 +0000 75591 at http://mspmentor.net Thinkstock Customer Satisfaction Survey Do's & Don'ts http://mspmentor.net/managed-services/customer-satisfaction-survey-dos-donts <div class="node-body article-body">This at-a-glance illustration offers best practices for using customer satisfaction measurement tools. </div> <p><a href="http://mspmentor.net/managed-services/customer-satisfaction-survey-dos-donts" target="_blank">read more</a></p> http://mspmentor.net/managed-services/customer-satisfaction-survey-dos-donts#comments Managed Services Tue, 21 Mar 2017 18:23:00 +0000 75561 at http://mspmentor.net Veteran Tommy Wald to Head New MSP Accelerator http://mspmentor.net/managed-services/veteran-tommy-wald-head-new-msp-accelerator <div class="node-body article-body">Xcellerate, the outgrowth of a New Zeland MSP, bills itself as a holistic consulting firm that addresses all parts of their MSP clients’ businesses to streamline operations and kick them into high gear.</div> <p><a href="http://mspmentor.net/managed-services/veteran-tommy-wald-head-new-msp-accelerator" target="_blank">read more</a></p> http://mspmentor.net/managed-services/veteran-tommy-wald-head-new-msp-accelerator#comments Managed Services Tue, 21 Mar 2017 01:28:00 +0000 75541 at http://mspmentor.net The Doyle Report: Innovation and Commoditization Are Undermining Outsourcing http://mspmentor.net/cloud-computing/doyle-report-innovation-and-commoditization-are-undermining-outsourcing <div class="node-body article-body">Innovation and labor trends are negatively impacting the businesses of large information and communications technology (ICT) outsourcers. </div> <div class="field-stocksymbols"> <span>Stock Symbols:&nbsp;</span> TCS WIT </div> <p><a href="http://mspmentor.net/cloud-computing/doyle-report-innovation-and-commoditization-are-undermining-outsourcing" target="_blank">read more</a></p> http://mspmentor.net/cloud-computing/doyle-report-innovation-and-commoditization-are-undermining-outsourcing#comments Cloud Computing Mon, 20 Mar 2017 23:43:00 +0000 75531 at http://mspmentor.net CEO Forum: Addressing the Growing IT Skills Gap http://mspmentor.net/managed-services/ceo-forum-addressing-growing-it-skills-gap <div class="field-byline"> Michael George | Continuum Managed Services </div> <div class="node-body article-body">In the second part of this series, Continuum Managed Services chief Michael George discusses how, with careful consideration and planning, MSPs can hire to fill select roles, outsource and leverage third-party partnerships, and deploy software and automation to fill remaining gaps in their service delivery models.</div> <p><a href="http://mspmentor.net/managed-services/ceo-forum-addressing-growing-it-skills-gap" target="_blank">read more</a></p> http://mspmentor.net/managed-services/ceo-forum-addressing-growing-it-skills-gap#comments Managed Services Mon, 20 Mar 2017 22:08:00 +0000 75521 at http://mspmentor.net Thinkstock RMM Vendor Pulseway Launches NOC Service... and Other MSP News http://mspmentor.net/msp-mentor/rmm-vendor-pulseway-launches-noc-service-and-other-msp-news <div class="node-body gallery-body">From product releases to perspectives in the field, here's a recap of top headlines from the week of March 13-17.</div> <p><a href="http://mspmentor.net/msp-mentor/rmm-vendor-pulseway-launches-noc-service-and-other-msp-news" target="_blank">read more</a></p> http://mspmentor.net/msp-mentor/rmm-vendor-pulseway-launches-noc-service-and-other-msp-news#comments MSP Mentor Mon, 20 Mar 2017 15:00:00 +0000 75511 at http://mspmentor.net WikiLeaks to Help Tech Firms Patch Vulnerabilities http://mspmentor.net/managed-security-services/wikileaks-help-tech-firms-patch-vulnerabilities <div class="node-body article-body">Editor Julian Assange said the organization would cooperate with vendors like Microsoft, Apple and others to fix security flaws exposed by last week’s release of a C.I.A. cyberweapons toolkit.</div> <p><a href="http://mspmentor.net/managed-security-services/wikileaks-help-tech-firms-patch-vulnerabilities" target="_blank">read more</a></p> http://mspmentor.net/managed-security-services/wikileaks-help-tech-firms-patch-vulnerabilities#comments Managed Security Services Sat, 18 Mar 2017 02:54:00 +0000 75501 at http://mspmentor.net The Doyle Report: How Can You Make Money In Digital Transformation? Start By Filling in the Gaps http://mspmentor.net/your-business/doyle-report-how-can-you-make-money-digital-transformation-start-filling-gaps <div class="field-deck"> Customers have cracks between their structures, processes and technology. They need your helping filling them in. </div> <div class="node-body article-body">In “Building Digital Organizations,” CompTIA’s Seth Robinson, senior director of technology analysis, explains how end customers are reassembling their organizations and teams so they can best take advantage of digital transformation. He also showcases how your business could benefit from this activity.</div> <p><a href="http://mspmentor.net/your-business/doyle-report-how-can-you-make-money-digital-transformation-start-filling-gaps" target="_blank">read more</a></p> http://mspmentor.net/your-business/doyle-report-how-can-you-make-money-digital-transformation-start-filling-gaps#comments Your Business Fri, 17 Mar 2017 23:02:00 +0000 75491 at http://mspmentor.net Customer Retention: A Triple Play for Business Owners http://mspmentor.net/managed-services/customer-retention-triple-play-business-owners <div class="node-body article-body">It’s widely accepted that, across most industries, a 5 percent boost in customer retention can drive an increase in profits of 25 percent or more.</div> <p><a href="http://mspmentor.net/managed-services/customer-retention-triple-play-business-owners" target="_blank">read more</a></p> http://mspmentor.net/managed-services/customer-retention-triple-play-business-owners#comments Managed Services Fri, 17 Mar 2017 20:47:00 +0000 75481 at http://mspmentor.net Thinkstock If I Were Launching an MSP Now | Hermann Masser http://mspmentor.net/msp-mentor/if-i-were-launching-msp-now-hermann-masser <div class="field-byline"> Svetlana Didorenko </div> <div class="node-body article-body">The founder and president of El Paso Texas-based Masser Technologies shares three suggestions he’d apply if he were launching an MSP from scratch today. </div> <p><a href="http://mspmentor.net/msp-mentor/if-i-were-launching-msp-now-hermann-masser" target="_blank">read more</a></p> http://mspmentor.net/msp-mentor/if-i-were-launching-msp-now-hermann-masser#comments MSP Mentor Thu, 16 Mar 2017 19:00:00 +0000 75451 at http://mspmentor.net <p>Hermann Masser, founder and President of Masser Technologies</p> Courtesy of Masser Technologies From Break/Fix to MSP in 365 Sleepless Nights http://mspmentor.net/managed-services/breakfix-msp-365-sleepless-nights <div class="field-byline"> Kris Blackmon | The VAR Guy </div> <div class="node-body article-body">Follow along with Angel and Nancy Sabino as they change the business model of their Katy, Texas-based IT services firm.</div> <p><a href="http://mspmentor.net/managed-services/breakfix-msp-365-sleepless-nights" target="_blank">read more</a></p> http://mspmentor.net/managed-services/breakfix-msp-365-sleepless-nights#comments Managed Services Thu, 16 Mar 2017 17:19:00 +0000 75471 at http://mspmentor.net Record Patch Tuesday: We Read the Security Bulletins So You Don't Have To http://mspmentor.net/software-service-and-hardware-service/record-patch-tuesday-we-read-security-bulletins-so-you-dont-ha <div class="field-byline"> Lisa Schmeiser | Windows Supersite </div> <div class="node-body article-body">After skipping February’s monthly round of updates, Microsoft this week released 18 security bulletins. We detail them all.</div> <p><a href="http://mspmentor.net/software-service-and-hardware-service/record-patch-tuesday-we-read-security-bulletins-so-you-dont-ha" target="_blank">read more</a></p> http://mspmentor.net/software-service-and-hardware-service/record-patch-tuesday-we-read-security-bulletins-so-you-dont-ha#comments Managed Security Services Software as a Service and Hardware as a Service Thu, 16 Mar 2017 16:47:00 +0000 75461 at http://mspmentor.net RMM Vendor Pulseway Launches NOC Service http://mspmentor.net/remote-monitoring-management-software/rmm-vendor-pulseway-launches-noc-service <div class="node-body article-body">The new service – delivered from facilities in Ireland and India – will allow IT services providers to build customized, around-the-clock monitoring and management packages.</div> <p><a href="http://mspmentor.net/remote-monitoring-management-software/rmm-vendor-pulseway-launches-noc-service" target="_blank">read more</a></p> http://mspmentor.net/remote-monitoring-management-software/rmm-vendor-pulseway-launches-noc-service#comments Remote Monitoring & Management Software Wed, 15 Mar 2017 23:55:00 +0000 75441 at http://mspmentor.net Courtesy of Pulseway The Doyle Report: Do Channel Programs Matter Any More? http://mspmentor.net/your-business/doyle-report-do-channel-programs-matter-any-more <div class="field-deck"> Outmoded and outdated vendor programs are wrong for everyone </div> <div class="node-body article-body">For a lot of people in the channel, vendor programs have lost their allure. The reason? Many are out of step with current trends.</div> <p><a href="http://mspmentor.net/your-business/doyle-report-do-channel-programs-matter-any-more" target="_blank">read more</a></p> http://mspmentor.net/your-business/doyle-report-do-channel-programs-matter-any-more#comments Your Business Wed, 15 Mar 2017 22:55:00 +0000 75431 at http://mspmentor.net Open Source Software and Security: What You Need to Know http://mspmentor.net/technologies/open-source-software-and-security-what-you-need-know <div class="node-body article-body">There's long-standing debate about whether code that is open is inherently less secure. There are two main schools of thought.</div> <p><a href="http://mspmentor.net/technologies/open-source-software-and-security-what-you-need-know" target="_blank">read more</a></p> http://mspmentor.net/technologies/open-source-software-and-security-what-you-need-know#comments Technologies Wed, 15 Mar 2017 16:05:00 +0000 75411 at http://mspmentor.net Thinkstock