MSPmentor - Managed Services & MSP News Blog http://mspmentor.net/rss.xml en Hiring Priorities: Should You Add Another Tech or a Marketing/Sales Expert? http://mspmentor.net/industry-perspectives/hiring-priorities-should-you-add-another-tech-or-marketingsales-expert <div class="node-body article-body">Which will advance your business faster is a long-raging debate in the managed services community.</div> <p><a href="http://mspmentor.net/industry-perspectives/hiring-priorities-should-you-add-another-tech-or-marketingsales-expert" target="_blank">read more</a></p> http://mspmentor.net/industry-perspectives/hiring-priorities-should-you-add-another-tech-or-marketingsales-expert#comments Industry Perspectives Fri, 18 Aug 2017 18:18:00 +0000 81131 at http://mspmentor.net Thinkstock 2017 MSPmentor 501: Top 10 MSPs From the Southeast http://mspmentor.net/msp-501/2017-mspmentor-501-top-10-msps-southeast <div class="node-body gallery-body">These are the top 10 MSPs from the MSPmentor 501: 2017 Global Edition -- Worldwide Company Rankings with headquarters in the Southeast (U.S.).</div> <p><a href="http://mspmentor.net/msp-501/2017-mspmentor-501-top-10-msps-southeast" target="_blank">read more</a></p> http://mspmentor.net/msp-501/2017-mspmentor-501-top-10-msps-southeast#comments MSP 501 Fri, 18 Aug 2017 17:14:00 +0000 81121 at http://mspmentor.net <p>Tampa skyline</p> Focusing on ‘Gain’ Instead of ‘Preventing Pain’ in IT http://mspmentor.net/industry-perspectives/focusing-gain-instead-preventing-pain-it <div class="field-byline"> Tim Hebert | Carousel Industries </div> <div class="node-body article-body">If we start being cognizant of the time spent on Pain—and instead schedule and defend the time we spend on Gain—we help ourselves, and our organizations, drive toward more favorable business outcomes. </div> <p><a href="http://mspmentor.net/industry-perspectives/focusing-gain-instead-preventing-pain-it" target="_blank">read more</a></p> http://mspmentor.net/industry-perspectives/focusing-gain-instead-preventing-pain-it#comments Industry Perspectives Fri, 18 Aug 2017 16:09:00 +0000 81141 at http://mspmentor.net Thinkstock 3 MSP Metrics (Beyond Profitability) That Indicate Success http://mspmentor.net/blog/3-msp-metrics-beyond-profitability-indicate-success <div class="node-body blog-body">It’s tempting for MSP business owners to gauge their success based solely on profitability. And, while this highly important metric shouldn’t be ignored, it doesn’t offer the total picture of a company’s success — especially if you’re a VAR that’s only recently made the transition to selling managed services.</div> <p><a href="http://mspmentor.net/blog/3-msp-metrics-beyond-profitability-indicate-success" target="_blank">read more</a></p> http://mspmentor.net/blog/3-msp-metrics-beyond-profitability-indicate-success#comments Industry Perspectives customer retention customer satisfaction Intronis KPI performance metric professional service automation SMART goals MSPmentor Blog Fri, 18 Aug 2017 12:56:00 +0000 81111 at http://mspmentor.net Cisco Outlook Shows Robbins Turnaround Hasn’t Spurred Growth http://mspmentor.net/premise/cisco-outlook-shows-robbins-turnaround-hasn-t-spurred-growth <div class="field-byline"> Ian King | Bloomberg </div> <div class="node-body article-body">Cisco’s transition into a company that’s less dependent on hardware is hurting its overall growth as the software and services businesses that CEO Chuck Robbins is trying to build take time to gain ground. </div> <p><a href="http://mspmentor.net/premise/cisco-outlook-shows-robbins-turnaround-hasn-t-spurred-growth" target="_blank">read more</a></p> http://mspmentor.net/premise/cisco-outlook-shows-robbins-turnaround-hasn-t-spurred-growth#comments On Premise Fri, 18 Aug 2017 01:34:00 +0000 81101 at http://mspmentor.net <p>Chuck Robbins</p> Cisco If I Were Launching an MSP Now | Gareth McKee http://mspmentor.net/msp-501/if-i-were-launching-msp-now-gareth-mckee <div class="field-byline"> Svetlana Didorenko </div> <div class="node-body article-body">The CEO of Burnt Orange Solutions, based in Saskatoon, Canada, shares three suggestions he’d apply if he were launching an MSP from scratch today</div> <p><a href="http://mspmentor.net/msp-501/if-i-were-launching-msp-now-gareth-mckee" target="_blank">read more</a></p> http://mspmentor.net/msp-501/if-i-were-launching-msp-now-gareth-mckee#comments MSP 501 Thu, 17 Aug 2017 18:45:00 +0000 81071 at http://mspmentor.net <p>Owner and CEO of Burnt Orange Solutions</p> Courtesy of Burnt Orange Solutions Read the Final Report: ‘IKARUSdilapidated’ Ransomware Attack http://mspmentor.net/security/read-final-report-ikarusdilapidated-ransomware-attack <div class="node-body article-body">Cyber security vendor Comodo this week issued details of a newly discovered and ongoing large-scale ransomware campaign that is using a variant of the infamous “Locky” malware.</div> <p><a href="http://mspmentor.net/security/read-final-report-ikarusdilapidated-ransomware-attack" target="_blank">read more</a></p> http://mspmentor.net/security/read-final-report-ikarusdilapidated-ransomware-attack#comments Security Thu, 17 Aug 2017 16:51:00 +0000 81091 at http://mspmentor.net Comodo Massive New ‘Locky’-Variant Ransomware Attack Now Underway http://mspmentor.net/security/massive-new-locky-variant-ransomware-attack-now-underway <div class="node-body article-body">Many endpoint protection solutions have been updated to detect Locky ransomware but as a new variant, emails containing the IKARUSdilapidated strain can be designated as “unknown file” types and slip through security tools. </div> <p><a href="http://mspmentor.net/security/massive-new-locky-variant-ransomware-attack-now-underway" target="_blank">read more</a></p> http://mspmentor.net/security/massive-new-locky-variant-ransomware-attack-now-underway#comments Security Thu, 17 Aug 2017 00:51:00 +0000 81061 at http://mspmentor.net Comodo Microsoft Acquires Cycle Computing for HPC in Azure http://mspmentor.net/mergers-and-acquisitions/microsoft-acquires-cycle-computing-hpc-azure <div class="field-byline"> Nicole Henderson | Windows IT Pro </div> <div class="node-body article-body">Cycle Computing’s CycleCloud software suite provides cloud orchestration, provisioning, and data management for big compute.</div> <p><a href="http://mspmentor.net/mergers-and-acquisitions/microsoft-acquires-cycle-computing-hpc-azure" target="_blank">read more</a></p> http://mspmentor.net/mergers-and-acquisitions/microsoft-acquires-cycle-computing-hpc-azure#comments Mergers and Acquisitions Wed, 16 Aug 2017 22:34:00 +0000 81051 at http://mspmentor.net The Managed Kubernetes Opportunity for MSPs http://mspmentor.net/open-source/managed-kubernetes-opportunity-msps <div class="node-body article-body">MSPs can meet demand for managed Kubernetes, or Kubernetes-as-a-Service, which is currently available from only a handful of providers.</div> <p><a href="http://mspmentor.net/open-source/managed-kubernetes-opportunity-msps" target="_blank">read more</a></p> http://mspmentor.net/open-source/managed-kubernetes-opportunity-msps#comments Open Source Wed, 16 Aug 2017 15:37:00 +0000 80931 at http://mspmentor.net <p>Products like Platform9&nbsp;<span style="color: rgb(51, 51, 51); font-family: Georgia, Times, &quot;Times New Roman&quot;, serif; font-size: 15px;">allow you to run Kubernetes-as-a-Service on any cloud.</span></p> News & Notes: Autotask Launches New Ticket Interface http://mspmentor.net/industry-perspectives/news-notes-autotask-launches-new-ticket-interface <div class="node-body article-body">Also: Masergy’s new EDR service, Continuum in Australia, Webroot acquisition and Kaseya’s new Traverse due soon. </div> <p><a href="http://mspmentor.net/industry-perspectives/news-notes-autotask-launches-new-ticket-interface" target="_blank">read more</a></p> http://mspmentor.net/industry-perspectives/news-notes-autotask-launches-new-ticket-interface#comments Industry Perspectives Wed, 16 Aug 2017 03:13:00 +0000 81041 at http://mspmentor.net Ask a Security Expert: Security Vendor Tackles Malware Attacks http://mspmentor.net/security/ask-security-expert-security-vendor-tackles-malware-attacks <div class="field-byline"> George Anderson | Webroot </div> <div class="node-body article-body">Internet security vendors are paid by their customers to protect them, and spend much of their time and effort in continually combatting and improving defenses against all malware – including ransomware. </div> <p><a href="http://mspmentor.net/security/ask-security-expert-security-vendor-tackles-malware-attacks" target="_blank">read more</a></p> http://mspmentor.net/security/ask-security-expert-security-vendor-tackles-malware-attacks#comments Security Tue, 15 Aug 2017 23:08:00 +0000 81031 at http://mspmentor.net Thinkstock Moving from VAR to MSP? These 3 Tips Are a Must http://mspmentor.net/blog/moving-var-msp-these-3-tips-are-must <div class="node-body blog-body">The VAR business isn’t what it used to be. Competition on pricing is intense, and profit margins have become paper thin. As a result, some VARs are looking for ways to diversify their offerings and generate new revenue. For many, that means delivering managed IT services.</div> <p><a href="http://mspmentor.net/blog/moving-var-msp-these-3-tips-are-must" target="_blank">read more</a></p> http://mspmentor.net/blog/moving-var-msp-these-3-tips-are-must#comments Industry Perspectives Datto monthly recurring revenue MRR MSP professional services automation psa remote monitoring and management RMM VAR MSPmentor Blog Tue, 15 Aug 2017 09:37:00 +0000 80971 at http://mspmentor.net MSP 'Denali AI' Fights Costly Fraud Lawsuit as its Insurer Bolts http://mspmentor.net/technology/msp-denali-ai-fights-costly-fraud-lawsuit-its-insurer-bolts <div class="node-body article-body">Denali Advanced Integration of Redmond, Wash., is accused of stealing emails and other information from its former client – Columbia Sportswear Company – in a scheme to win more business from the clothing maker. Denali has denied wrongdoing.</div> <p><a href="http://mspmentor.net/technology/msp-denali-ai-fights-costly-fraud-lawsuit-its-insurer-bolts" target="_blank">read more</a></p> http://mspmentor.net/technology/msp-denali-ai-fights-costly-fraud-lawsuit-its-insurer-bolts#comments Technology Tue, 15 Aug 2017 03:42:00 +0000 80951 at http://mspmentor.net The Channel Podcast, Episode 3: Passwords http://mspmentor.net/podcasts/channel-podcast-episode-3-passwords <div class="node-body article-body">Complex passwords are out. Breezy phrases are in. In this episode, experts from three different companies share their thoughts on the past, present and future of "logging in."</div> <p><a href="http://mspmentor.net/podcasts/channel-podcast-episode-3-passwords" target="_blank">read more</a></p> http://mspmentor.net/podcasts/channel-podcast-episode-3-passwords#comments Podcasts Tue, 15 Aug 2017 01:55:00 +0000 80941 at http://mspmentor.net AWS Launches New Security and Migration Services at NYC Summit http://mspmentor.net/cloud-services/aws-launches-new-security-and-migration-services-nyc-summit <div class="field-byline"> Nicole Henderson | Windows IT Pro </div> <div class="node-body article-body">At a customer event on Monday, AWS announced new cloud services to boost security and ease application migration that are available now.</div> <p><a href="http://mspmentor.net/cloud-services/aws-launches-new-security-and-migration-services-nyc-summit" target="_blank">read more</a></p> http://mspmentor.net/cloud-services/aws-launches-new-security-and-migration-services-nyc-summit#comments Cloud Services Mon, 14 Aug 2017 19:59:00 +0000 80961 at http://mspmentor.net Cisco Says it Lost Some Meraki Customer Data... and Other MSP News http://mspmentor.net/msp-501/cisco-says-it-lost-some-meraki-customer-data-and-other-msp-news <div class="node-body gallery-body">From product releases to perspectives in the field, here's a recap of top headlines from the week of August 7-11.</div> <p><a href="http://mspmentor.net/msp-501/cisco-says-it-lost-some-meraki-customer-data-and-other-msp-news" target="_blank">read more</a></p> http://mspmentor.net/msp-501/cisco-says-it-lost-some-meraki-customer-data-and-other-msp-news#comments MSP 501 Mon, 14 Aug 2017 15:00:00 +0000 80921 at http://mspmentor.net What Does the Ideal Password Look Like? http://mspmentor.net/security/what-does-ideal-password-look <div class="node-body article-body">Research into the perfect password has determined that using a series of four unique, memorable words offers much greater security than a shorter password with letters, numbers and symbols.</div> <p><a href="http://mspmentor.net/security/what-does-ideal-password-look" target="_blank">read more</a></p> http://mspmentor.net/security/what-does-ideal-password-look#comments Security Fri, 11 Aug 2017 20:54:00 +0000 80891 at http://mspmentor.net Why Liberal Arts Majors May Take Over the Tech World http://mspmentor.net/industry-perspectives/why-liberal-arts-majors-may-take-over-tech-world <div class="field-byline"> Kris Blackmon | The VAR Guy </div> <div class="node-body article-body">These experts say that an education in the humanities develops a set of skills that may be more valuable to a tech company than strict STEM-only programs provide.</div> <p><a href="http://mspmentor.net/industry-perspectives/why-liberal-arts-majors-may-take-over-tech-world" target="_blank">read more</a></p> http://mspmentor.net/industry-perspectives/why-liberal-arts-majors-may-take-over-tech-world#comments Industry Perspectives Fri, 11 Aug 2017 19:20:00 +0000 80901 at http://mspmentor.net Thinkstock AWS No Longer a Holdout, Joins Kubernetes Group http://mspmentor.net/open-source/aws-no-longer-holdout-joins-kubernetes-group <div class="field-byline"> Christine Hall | Data Center Knowledge </div> <div class="node-body article-body">Now that the last major public cloud provider has joined CNCF, expect Kubernetes to become the de facto container orchestration standard.</div> <p><a href="http://mspmentor.net/open-source/aws-no-longer-holdout-joins-kubernetes-group" target="_blank">read more</a></p> http://mspmentor.net/open-source/aws-no-longer-holdout-joins-kubernetes-group#comments Open Source Fri, 11 Aug 2017 15:28:00 +0000 80911 at http://mspmentor.net Docker Is Said to Be Raising Funding at $1.3 Billion Valuation http://mspmentor.net/open-source/docker-said-be-raising-funding-13-billion-valuation <div class="field-byline"> Lizette Chapman and Eric Newcomer | Bloomberg </div> <div class="node-body article-body">The latest influx of $75 million, which is expected to close by the end of the month, will help fuel Docker’s newest push to win business customers and finally monetize its free open-source tools.</div> <p><a href="http://mspmentor.net/open-source/docker-said-be-raising-funding-13-billion-valuation" target="_blank">read more</a></p> http://mspmentor.net/open-source/docker-said-be-raising-funding-13-billion-valuation#comments Venture Capital Open Source Fri, 11 Aug 2017 02:15:00 +0000 80881 at http://mspmentor.net Latest Microsoft Windows Patch is High Priority http://mspmentor.net/security/latest-microsoft-windows-patch-high-priority <div class="node-body article-body">A remote code execution vulnerability affecting how Windows Search handles objects in memory could allow an attacker to take complete control of servers or workstations, and leverage an SMB connection to access other parts of a network. </div> <p><a href="http://mspmentor.net/security/latest-microsoft-windows-patch-high-priority" target="_blank">read more</a></p> http://mspmentor.net/security/latest-microsoft-windows-patch-high-priority#comments Security Fri, 11 Aug 2017 00:55:00 +0000 80871 at http://mspmentor.net The Doyle Report: Branding the MSP Organization http://mspmentor.net/best-practices/doyle-report-branding-msp-organization <div class="node-body article-body">Does your brand match your latest marketing efforts? Insights from Ulistic, Colorado Computer Support, PlanetOne Communications and more</div> <p><a href="http://mspmentor.net/best-practices/doyle-report-branding-msp-organization" target="_blank">read more</a></p> http://mspmentor.net/best-practices/doyle-report-branding-msp-organization#comments Best Practices Thu, 10 Aug 2017 22:29:00 +0000 80861 at http://mspmentor.net Long-Time MSP eNerds Launches SaaS Product to ‘Supercharge the PSA’ http://mspmentor.net/business-resources/long-time-msp-enerds-launches-saas-product-supercharge-psa <div class="node-body article-body">The No. 171 company on this year’s MSPmentor 501 Worldwide Company Rankings has spun off Invarosoft to develop software tools for providers of managed IT services. </div> <p><a href="http://mspmentor.net/business-resources/long-time-msp-enerds-launches-saas-product-supercharge-psa" target="_blank">read more</a></p> http://mspmentor.net/business-resources/long-time-msp-enerds-launches-saas-product-supercharge-psa#comments Business Resources Thu, 10 Aug 2017 03:13:00 +0000 80841 at http://mspmentor.net The Doyle Report: SaaS Insights: New Research and Observations Shed Light on Market Evolution http://mspmentor.net/cloud-services/doyle-report-saas-insights-new-research-and-observations-shed-light-market-evolution <div class="node-body article-body"><p>I don&rsquo;t know about you, but it sure doesn&rsquo;t feel like the &lsquo;ole dog days of summer to me. Instead, it feels like business is running full steam ahead. Take the SaaS market, for example.</p></div> <p><a href="http://mspmentor.net/cloud-services/doyle-report-saas-insights-new-research-and-observations-shed-light-market-evolution" target="_blank">read more</a></p> http://mspmentor.net/cloud-services/doyle-report-saas-insights-new-research-and-observations-shed-light-market-evolution#comments Cloud Services Wed, 09 Aug 2017 17:45:00 +0000 80801 at http://mspmentor.net Four Technologies that Help MSPs Maintain SLA Guarantees http://mspmentor.net/managed-hosting-services/four-technologies-help-msps-maintain-sla-guarantees <div class="node-body article-body">Incident management, anti-DDoS, Docker containers and other tools can help MSPs maintain Service Level Agreement (SLA) guarantees for managed IT services.</div> <p><a href="http://mspmentor.net/managed-hosting-services/four-technologies-help-msps-maintain-sla-guarantees" target="_blank">read more</a></p> http://mspmentor.net/managed-hosting-services/four-technologies-help-msps-maintain-sla-guarantees#comments Managed Hosting Services Wed, 09 Aug 2017 16:22:00 +0000 80701 at http://mspmentor.net <p>Incident management tools like PagerDuty can&nbsp;help IT services providers to resolve failures of infrastructure or software before they impact customers.</p> How MSPs Can Combat Current Malware & PUA Plague http://mspmentor.net/blog/how-msps-can-combat-current-malware-pua-plague <div class="node-body blog-body">Ransomware and PUAs are proliferating and causing operational problems for MSPs’ clients and damage to MSPs’ reputations. While sandboxing, endpoint protection suites and other antimalware techniques deliver strong malware and PUA detection capabilities, they can cause unacceptable latency. See how Webroot BrightCloud Streaming Malware Detection boosts protection and minimizes latency. </div> <p><a href="http://mspmentor.net/blog/how-msps-can-combat-current-malware-pua-plague" target="_blank">read more</a></p> http://mspmentor.net/blog/how-msps-can-combat-current-malware-pua-plague#comments Industry Perspectives adware endpoint protection machine learning malware polymorphic malware potentially unwanted application PUA ransomware sandboxing spyware webroot zero day malware MSPmentor Blog Wed, 09 Aug 2017 14:40:00 +0000 80791 at http://mspmentor.net 2017 MSPmentor 501: Top 10 MSPs From the Northeast http://mspmentor.net/msp-501/2017-mspmentor-501-top-10-msps-northeast <div class="node-body gallery-body">These are the Top 10 Northeast (U.S.) MSPs from the MSPmentor 501: 2017 Global Edition -- Worldwide Company Rankings.</div> <p><a href="http://mspmentor.net/msp-501/2017-mspmentor-501-top-10-msps-northeast" target="_blank">read more</a></p> http://mspmentor.net/msp-501/2017-mspmentor-501-top-10-msps-northeast#comments MSP 501 Wed, 09 Aug 2017 02:54:00 +0000 80781 at http://mspmentor.net Report: IBM Tries to Block Former Exec from Joining AWS http://mspmentor.net/leadership/report-ibm-tries-block-former-exec-joining-aws <div class="field-byline"> Nicole Henderson | Talkin&#039; Cloud </div> <div class="node-body article-body">According to IBM, former senior manager Jeff S. Smith signed a non-compete agreement where he agreed not to work for a competitor for one year. He notified IBM in June of his plans to start work at AWS in August.</div> <p><a href="http://mspmentor.net/leadership/report-ibm-tries-block-former-exec-joining-aws" target="_blank">read more</a></p> http://mspmentor.net/leadership/report-ibm-tries-block-former-exec-joining-aws#comments Leadership Tue, 08 Aug 2017 23:03:00 +0000 80771 at http://mspmentor.net How to Recognize and Avoid Phishing Attacks http://mspmentor.net/security/how-recognize-and-avoid-phishing-attacks <div class="field-byline"> Digital Guardian </div> <div class="node-body article-body">This infographic suggests ways to identify and evade the growing trend of phishing attacks.</div> <p><a href="http://mspmentor.net/security/how-recognize-and-avoid-phishing-attacks" target="_blank">read more</a></p> http://mspmentor.net/security/how-recognize-and-avoid-phishing-attacks#comments Security Tue, 08 Aug 2017 22:47:00 +0000 80761 at http://mspmentor.net