MSPmentor - Managed Services & MSP News Blog http://mspmentor.net/rss.xml en Microsoft Regains Turnaround Momentum on Strong Cloud Growth http://mspmentor.net/cloud-services/microsoft-regains-turnaround-momentum-strong-cloud-growth <div class="field-byline"> Dina Bass | Bloomberg </div> <div class="node-body article-body">Profit in the fiscal fourth quarter exceeded analysts’ estimates and adjusted sales rose 9 percent as demand almost doubled for Azure cloud services.</div> <p><a href="http://mspmentor.net/cloud-services/microsoft-regains-turnaround-momentum-strong-cloud-growth" target="_blank">read more</a></p> http://mspmentor.net/cloud-services/microsoft-regains-turnaround-momentum-strong-cloud-growth#comments Cloud Services Sat, 22 Jul 2017 00:17:00 +0000 80191 at http://mspmentor.net <p>Microsoft CEO Satya<span style="font-size: 12.8px;">&nbsp;</span>Nadella</p> 5 Effective Customer Satisfaction Survey Methods http://mspmentor.net/best-practices/5-effective-customer-satisfaction-survey-methods <div class="node-body gallery-body">In a world dominated by Net Promoter scores, it’s easy to forget there are other types of customer satisfaction surveys that, if performed and acted up on correctly, will drive up your Net Promoter scores. </div> <p><a href="http://mspmentor.net/best-practices/5-effective-customer-satisfaction-survey-methods" target="_blank">read more</a></p> http://mspmentor.net/best-practices/5-effective-customer-satisfaction-survey-methods#comments Best Practices Fri, 21 Jul 2017 19:06:00 +0000 80151 at http://mspmentor.net The Doyle Report: Ingram Micro’s Inflection Point: Years of Cloud Investment Are Paying Off http://mspmentor.net/new-markets/doyle-report-ingram-micro-s-inflection-point-years-cloud-investment-are-paying <div class="node-body article-body">Nearly a decade ago it launched its cloud business. It wasn’t big at the time. But it’s grown significantly since then and has reached an inflection point.</div> <div class="field-stocksymbols"> <span>Stock Symbols:&nbsp;</span> IM MSFT </div> <p><a href="http://mspmentor.net/new-markets/doyle-report-ingram-micro-s-inflection-point-years-cloud-investment-are-paying" target="_blank">read more</a></p> http://mspmentor.net/new-markets/doyle-report-ingram-micro-s-inflection-point-years-cloud-investment-are-paying#comments New Markets Fri, 21 Jul 2017 02:32:00 +0000 80131 at http://mspmentor.net Matt Nachtrab Named CEO at eFolder http://mspmentor.net/leadership/matt-nachtrab-named-ceo-efolder <div class="node-body article-body">The LabTech founder joined the cloud storage player earlier this year, following his departure as chief operating officer at ConnectWise.</div> <p><a href="http://mspmentor.net/leadership/matt-nachtrab-named-ceo-efolder" target="_blank">read more</a></p> http://mspmentor.net/leadership/matt-nachtrab-named-ceo-efolder#comments Leadership Thu, 20 Jul 2017 20:59:00 +0000 80051 at http://mspmentor.net <p>Nachtrab</p> Desktop as a Service Emerges as MSP Growth Opportunity http://mspmentor.net/cloud-services/desktop-service-emerges-msp-growth-opportunity <div class="field-byline"> Derek Handova | Talkin&#039; Cloud </div> <div class="node-body article-body">Solutions providers prep desktop as a service for next area of channel cloud computing outsourcing.</div> <p><a href="http://mspmentor.net/cloud-services/desktop-service-emerges-msp-growth-opportunity" target="_blank">read more</a></p> http://mspmentor.net/cloud-services/desktop-service-emerges-msp-growth-opportunity#comments Cloud Services Thu, 20 Jul 2017 19:47:00 +0000 80031 at http://mspmentor.net Thinkstock How to Modernize Your Log Management, Aggregation and Analysis Strategy http://mspmentor.net/big-data/how-modernize-your-log-management-aggregation-and-analysis-strategy <div class="node-body article-body">Log management and log aggregation have evolved. We look at how to develop an effective log strategy using real-time analysis, automated response, visualization tools like Grafana and more.</div> <p><a href="http://mspmentor.net/big-data/how-modernize-your-log-management-aggregation-and-analysis-strategy" target="_blank">read more</a></p> http://mspmentor.net/big-data/how-modernize-your-log-management-aggregation-and-analysis-strategy#comments Big Data Thu, 20 Jul 2017 14:03:00 +0000 79621 at http://mspmentor.net Thinkstock If I Were Launching an MSP Now | Corey Kirkendoll http://mspmentor.net/msp-501/if-i-were-launching-msp-now-corey-kirkendoll <div class="field-byline"> Svetlana Didorenko </div> <div class="node-body article-body">The president and CEO of Allen, Texas-based 5K Technical Services, shares three suggestions he’d apply if he were launching an MSP from scratch today</div> <p><a href="http://mspmentor.net/msp-501/if-i-were-launching-msp-now-corey-kirkendoll" target="_blank">read more</a></p> http://mspmentor.net/msp-501/if-i-were-launching-msp-now-corey-kirkendoll#comments MSP 501 Wed, 19 Jul 2017 21:00:00 +0000 80021 at http://mspmentor.net <p>Corey Kirkendoll, President and CEO of&nbsp;5K Technical Services</p> Partner Pain Points: Autotask Explains Roadmap Priorities, Communication http://mspmentor.net/vendor-relations/partner-pain-points-autotask-explains-roadmap-priorities-communication <div class="field-byline"> Pat Burns | Autotask </div> <div class="node-body article-body">In this installment of our series examining vendor relations, Autotask responds to comments from a Youngstown, Ohio-based managed services provider (MSP) partner, who wants to see greater transparency and responsiveness by vendors about their product roadmaps. </div> <p><a href="http://mspmentor.net/vendor-relations/partner-pain-points-autotask-explains-roadmap-priorities-communication" target="_blank">read more</a></p> http://mspmentor.net/vendor-relations/partner-pain-points-autotask-explains-roadmap-priorities-communication#comments Vendor Relations Wed, 19 Jul 2017 19:09:00 +0000 80011 at http://mspmentor.net Partner Pain Points: MSP Calls for Better Roadmap Communication, Responsiveness http://mspmentor.net/vendor-relations/partner-pain-points-msp-calls-better-roadmap-communication-responsiveness <div class="field-byline"> Robert Merva | AVREM Technologies </div> <div class="node-body article-body">A Youngstown, Ohio, managed services provider (MSP) expresses his frustration at what he sees as a lack of transparency by vendors when it comes to product roadmaps.</div> <p><a href="http://mspmentor.net/vendor-relations/partner-pain-points-msp-calls-better-roadmap-communication-responsiveness" target="_blank">read more</a></p> http://mspmentor.net/vendor-relations/partner-pain-points-msp-calls-better-roadmap-communication-responsiveness#comments Vendor Relations Wed, 19 Jul 2017 18:19:00 +0000 80001 at http://mspmentor.net Download the PDF - MSPmentor 501: 2017 Global Edition Worldwide Company Rankings http://mspmentor.net/msp-501/download-pdf-mspmentor-501-2017-global-edition-worldwide-company-rankings <div class="node-body article-body">This special edition PDF features a welcome summary, an explanation of the methodology and lists containing all 501 companies by rank and alphabetically. </div> <p><a href="http://mspmentor.net/msp-501/download-pdf-mspmentor-501-2017-global-edition-worldwide-company-rankings" target="_blank">read more</a></p> http://mspmentor.net/msp-501/download-pdf-mspmentor-501-2017-global-edition-worldwide-company-rankings#comments MSP 501 Tue, 18 Jul 2017 22:24:00 +0000 79951 at http://mspmentor.net 5 Invaluable Vendor Value-Adds You Need Right Away http://mspmentor.net/blog/5-invaluable-vendor-value-adds-you-need-right-away <div class="node-body blog-body">Taking the time to get to know your top IT vendors can enable you to discover a wealth of free and low-cost value-adds to help you increase your operational efficiency and grow revenue. </div> <p><a href="http://mspmentor.net/blog/5-invaluable-vendor-value-adds-you-need-right-away" target="_blank">read more</a></p> http://mspmentor.net/blog/5-invaluable-vendor-value-adds-you-need-right-away#comments Industry Perspectives BDR Intronis psa rebrandable sales RMM sales training security technical training MSPmentor Blog Tue, 18 Jul 2017 10:56:00 +0000 79941 at http://mspmentor.net 2017 MSPmentor 501: The 10 Fastest-Growing MSPs http://mspmentor.net/msp-501/2017-mspmentor-501-10-fastest-growing-msps <div class="node-body gallery-body">These are the 10 fastest growing companies by revenue, from the MSPmentor 501: 2017 Global Edition -- Worldwide Company Rankings.</div> <p><a href="http://mspmentor.net/msp-501/2017-mspmentor-501-10-fastest-growing-msps" target="_blank">read more</a></p> http://mspmentor.net/msp-501/2017-mspmentor-501-10-fastest-growing-msps#comments MSP 501 Tue, 18 Jul 2017 01:02:00 +0000 79921 at http://mspmentor.net Why Reporting is Every MSPs Most Important Tool http://mspmentor.net/industry-perspectives/why-reporting-every-msps-most-important-tool <div class="field-byline"> Eric Dosal | BrightGuage Software </div> <div class="node-body article-body">You can’t expect a client to piece together the value that your service brings to the table on their own.</div> <p><a href="http://mspmentor.net/industry-perspectives/why-reporting-every-msps-most-important-tool" target="_blank">read more</a></p> http://mspmentor.net/industry-perspectives/why-reporting-every-msps-most-important-tool#comments Industry Perspectives Mon, 17 Jul 2017 23:39:00 +0000 79931 at http://mspmentor.net Thinkstock Misconfigured Amazon Storage Exposes 14M Verizon Customer Records...and Other MSP News http://mspmentor.net/msp-501/misconfigured-amazon-storage-exposes-14m-verizon-customer-recordsand-other-msp-news <div class="node-body gallery-body">From product releases to perspectives in the field, here's a recap of top headlines from the week of July 10-14.</div> <p><a href="http://mspmentor.net/msp-501/misconfigured-amazon-storage-exposes-14m-verizon-customer-recordsand-other-msp-news" target="_blank">read more</a></p> http://mspmentor.net/msp-501/misconfigured-amazon-storage-exposes-14m-verizon-customer-recordsand-other-msp-news#comments MSP 501 Mon, 17 Jul 2017 15:00:00 +0000 79901 at http://mspmentor.net Partners Could Feel Impact With Kaspersky Lab Caught in U.S.-Russia Cyber Beef http://mspmentor.net/security/partners-could-feel-impact-kaspersky-lab-caught-us-russia-cyber-beef <div class="node-body article-body">The endpoint security vendor sought to respond this week, after the latest in a barrage of negative media reports questioning whether the company's ties to the Russian government present a cyber security threat for western users of its products. </div> <p><a href="http://mspmentor.net/security/partners-could-feel-impact-kaspersky-lab-caught-us-russia-cyber-beef" target="_blank">read more</a></p> http://mspmentor.net/security/partners-could-feel-impact-kaspersky-lab-caught-us-russia-cyber-beef#comments Security Sat, 15 Jul 2017 00:56:00 +0000 79891 at http://mspmentor.net Kaseya Powered Services Offers Partners Improved Options for Launching New Services and Generating New Revenue http://mspmentor.net/rmm/kaseya-powered-services-offers-partners-improved-options-launching-new-services-and-generating-n <div class="node-body article-body">Kaseya Powered Services offer a seamless, end-to-end experience that provides partners everything they need to launch campaigns, attract prospects and close new business. </div> <p><a href="http://mspmentor.net/rmm/kaseya-powered-services-offers-partners-improved-options-launching-new-services-and-generating-n" target="_blank">read more</a></p> http://mspmentor.net/rmm/kaseya-powered-services-offers-partners-improved-options-launching-new-services-and-generating-n#comments RMM Fri, 14 Jul 2017 21:55:00 +0000 79881 at http://mspmentor.net How MSPs Can Work with SaaS Cloud Vendors to Optimize Client Offerings http://mspmentor.net/cloud-services/how-msps-can-work-saas-cloud-vendors-optimize-client-offerings <div class="field-byline"> Kirill Bensonoff | Unigma </div> <div class="node-body article-body">To stand out from the pack and continue providing clients with value they’re willing to pay a premium for, MSPs must create strong relationships with SaaS cloud vendors.</div> <p><a href="http://mspmentor.net/cloud-services/how-msps-can-work-saas-cloud-vendors-optimize-client-offerings" target="_blank">read more</a></p> http://mspmentor.net/cloud-services/how-msps-can-work-saas-cloud-vendors-optimize-client-offerings#comments Cloud Services Industry Perspectives Fri, 14 Jul 2017 16:29:00 +0000 79871 at http://mspmentor.net Thinkstock Beware of Ransomware Everywhere, Including Mobile http://mspmentor.net/blog/beware-ransomware-everywhere-including-mobile <div class="node-body blog-body">Over the past few months, everywhere you turned, ransomware was on the news. First there was the huge WannaCry outbreak, and before that had a chance to fade, ExPetr (a.k.a. Goldeneye, Petya or NotPetya) followed at the end of June.</div> <p><a href="http://mspmentor.net/blog/beware-ransomware-everywhere-including-mobile" target="_blank">read more</a></p> http://mspmentor.net/blog/beware-ransomware-everywhere-including-mobile#comments Industry Perspectives backup BYOD decryption expetr kaseya mobile ransomware patching ransomware WannaCry MSPmentor Blog Fri, 14 Jul 2017 10:05:00 +0000 79861 at http://mspmentor.net The Doyle Report: People Count: Why Investing in Staff Is Paying Off Big for Secure-24 http://mspmentor.net/strategy/doyle-report-people-count-why-investing-staff-paying-big-secure-24 <div class="node-body article-body">Workforce policies that emphasize benefits, training and quality of work have enabled Secure-24 to position itself at the top of the technology stack, where profits are greater than they are at the bottom, where commoditization and automation threaten jobs.</div> <div class="field-stocksymbols"> <span>Stock Symbols:&nbsp;</span> IBM HPE </div> <p><a href="http://mspmentor.net/strategy/doyle-report-people-count-why-investing-staff-paying-big-secure-24" target="_blank">read more</a></p> http://mspmentor.net/strategy/doyle-report-people-count-why-investing-staff-paying-big-secure-24#comments Strategy Thu, 13 Jul 2017 23:59:00 +0000 79851 at http://mspmentor.net If I Were Launching an MSP Now | John Medaska http://mspmentor.net/msp-501/if-i-were-launching-msp-now-john-medaska <div class="field-byline"> Svetlana Didorenko </div> <div class="node-body article-body">The executive vice president of Clearwater, Fla.-based Vology, shares three suggestions he’d apply if he were launching an MSP from scratch today.</div> <p><a href="http://mspmentor.net/msp-501/if-i-were-launching-msp-now-john-medaska" target="_blank">read more</a></p> http://mspmentor.net/msp-501/if-i-were-launching-msp-now-john-medaska#comments MSP 501 Thu, 13 Jul 2017 21:00:00 +0000 79801 at http://mspmentor.net <p>John Medaska, executive vice president at Vology</p> Courtesy of Vology Verizon Says Only 6 Million Customers Exposed in Cloud Breach http://mspmentor.net/security/verizon-says-only-6-million-customers-exposed-cloud-breach <div class="node-body article-body">In a new statement, Verizon assured there was no loss or theft of customer data, and said that initial estimates claiming that an Amazon S3 configuration error impacted 14 million customers were overstated.</div> <p><a href="http://mspmentor.net/security/verizon-says-only-6-million-customers-exposed-cloud-breach" target="_blank">read more</a></p> http://mspmentor.net/security/verizon-says-only-6-million-customers-exposed-cloud-breach#comments Security Thu, 13 Jul 2017 19:13:00 +0000 79841 at http://mspmentor.net Fedora 26 Atomic Host Offers Glimpse into What's Next for Containers http://mspmentor.net/devops/fedora-26-atomic-host-offers-glimpse-whats-next-containers <div class="node-body article-body">Fedora 26 Atomic Host adds Kubernetes as a container and system containers, pushing the boundaries of production-level containerization technologies.</div> <p><a href="http://mspmentor.net/devops/fedora-26-atomic-host-offers-glimpse-whats-next-containers" target="_blank">read more</a></p> http://mspmentor.net/devops/fedora-26-atomic-host-offers-glimpse-whats-next-containers#comments DevOps Thu, 13 Jul 2017 06:54:00 +0000 79701 at http://mspmentor.net The Doyle Report: Seven Channel Updates Including the Latest on Net Neutrality http://mspmentor.net/strategy/doyle-report-seven-channel-updates-including-latest-net-neutrality <div class="node-body article-body">Facebook, Fortinet, AWS, Carousel and more are in the news</div> <div class="field-stocksymbols"> <span>Stock Symbols:&nbsp;</span> FB V </div> <p><a href="http://mspmentor.net/strategy/doyle-report-seven-channel-updates-including-latest-net-neutrality" target="_blank">read more</a></p> http://mspmentor.net/strategy/doyle-report-seven-channel-updates-including-latest-net-neutrality#comments Strategy Thu, 13 Jul 2017 02:23:00 +0000 79831 at http://mspmentor.net Misconfigured Amazon Storage Exposes 14 Million Verizon Customer Records http://mspmentor.net/cloud-services/misconfigured-amazon-storage-exposes-14-million-verizon-customer-records <div class="node-body article-body">The error by a third-party vendor resulted in the storage of names, phone numbers and account personal identification numbers in an AWS S3 bucket that was fully downloadable and configured for public access. </div> <p><a href="http://mspmentor.net/cloud-services/misconfigured-amazon-storage-exposes-14-million-verizon-customer-records" target="_blank">read more</a></p> http://mspmentor.net/cloud-services/misconfigured-amazon-storage-exposes-14-million-verizon-customer-records#comments Security Cloud Services Wed, 12 Jul 2017 22:51:00 +0000 79821 at http://mspmentor.net 4 Mistakes All MSPs Should Avoid http://mspmentor.net/blog/4-mistakes-all-msps-should-avoid <div class="node-body blog-body">Becoming a great MSP can be a lot easier said than done. In our MSPeasy series, we provide hundreds of field-proven methods that can steer you toward success. But what about the list of bad habits? How about what not to do? We asked this question to a handful of industry-leading managed service providers and learned quite a bit.</div> <p><a href="http://mspmentor.net/blog/4-mistakes-all-msps-should-avoid" target="_blank">read more</a></p> http://mspmentor.net/blog/4-mistakes-all-msps-should-avoid#comments Industry Perspectives Backup and Disaster Recovery BDR Datto disaster recovery downtime lead generation professional services automation psa remote monitoring and management RMM MSPmentor Blog Wed, 12 Jul 2017 11:32:00 +0000 79791 at http://mspmentor.net Patch Tuesday: We Read the Security Bulletins So You Don't Have To http://mspmentor.net/security/patch-tuesday-we-read-security-bulletins-so-you-dont-have <div class="field-byline"> Lisa Schmeiser | Windows Supersite </div> <div class="node-body article-body">Microsoft just released several different security bulletins. Do you need to panic over any of them? We've gone ahead and done the reading -- and possible panicking -- for you.</div> <p><a href="http://mspmentor.net/security/patch-tuesday-we-read-security-bulletins-so-you-dont-have" target="_blank">read more</a></p> http://mspmentor.net/security/patch-tuesday-we-read-security-bulletins-so-you-dont-have#comments Security Wed, 12 Jul 2017 03:14:00 +0000 79781 at http://mspmentor.net The Doyle Report: Kaspersky, Arcserve, Microsoft, EventTracker and More Are Making Headlines This Week http://mspmentor.net/events/doyle-report-kaspersky-arcserve-microsoft-eventtracker-and-more-are-making-headlines-week <div class="node-body article-body">Corporate intrigue, acquisitions, new product releases and channel programs are just a sampling of what’s happening in technology</div> <p><a href="http://mspmentor.net/events/doyle-report-kaspersky-arcserve-microsoft-eventtracker-and-more-are-making-headlines-week" target="_blank">read more</a></p> http://mspmentor.net/events/doyle-report-kaspersky-arcserve-microsoft-eventtracker-and-more-are-making-headlines-week#comments Events Tue, 11 Jul 2017 22:21:00 +0000 79711 at http://mspmentor.net Sirius Celebrates Journey From VAR to No. 1 MSP http://mspmentor.net/msp-501/sirius-celebrates-journey-var-no-1-msp <div class="node-body article-body">The top company on this year’s MSPmentor 501 Global Edition Worldwide Ranking provides a case study in employing growth by acquisition to add a first-class managed services operation to a value-added reseller. </div> <p><a href="http://mspmentor.net/msp-501/sirius-celebrates-journey-var-no-1-msp" target="_blank">read more</a></p> http://mspmentor.net/msp-501/sirius-celebrates-journey-var-no-1-msp#comments MSP 501 Tue, 11 Jul 2017 03:46:00 +0000 79611 at http://mspmentor.net The Doyle Report: Microsoft Is Embracing New Bundles That Could Render Traditional Product Classifications Meaningless. Rivals Should Be Worried http://mspmentor.net/security/doyle-report-microsoft-embracing-new-bundles-could-render-traditional-product-classificatio <div class="node-body article-body">Microsoft has successfully used bundles in the past to topple WordPerfect, Novell, Netscape and others.</div> <div class="field-stocksymbols"> <span>Stock Symbols:&nbsp;</span> MSFT </div> <p><a href="http://mspmentor.net/security/doyle-report-microsoft-embracing-new-bundles-could-render-traditional-product-classificatio" target="_blank">read more</a></p> http://mspmentor.net/security/doyle-report-microsoft-embracing-new-bundles-could-render-traditional-product-classificatio#comments Security Mon, 10 Jul 2017 23:17:00 +0000 79601 at http://mspmentor.net Microsoft Inspire: 'Simplify' is the Buzz Word on Day 1 http://mspmentor.net/events/microsoft-inspire-simplify-buzz-word-day-1 <div class="field-byline"> Michael Morisy | Windows IT Pro </div> <div class="node-body article-body">From a consolidated Microsoft 365 pitch to hybrid on a tight leash, Nadella wants businesses focused on the work, not the widget.</div> <p><a href="http://mspmentor.net/events/microsoft-inspire-simplify-buzz-word-day-1" target="_blank">read more</a></p> http://mspmentor.net/events/microsoft-inspire-simplify-buzz-word-day-1#comments Events Mon, 10 Jul 2017 21:03:00 +0000 79591 at http://mspmentor.net