Naverisk says its latest platform upgrade gives managed services providers (MSPs) the tools they need to enhance service delivery.

The Auckland, New Zealand-based remote monitoring and management (RMM) company this week announced the general availability of Naverisk 2014 R1, the newest version of its Web-based RMM suite for MSPs.

General upgrades to the platform include a new cloud service management console; two-factor authentication and single sign-on; and the Naverisk Help Centre.

As far as RMM enhancements go, the upgrade provides a new device task manager, enabling MSPs to remotely manage device applications, services and processes; agentless VMware device monitoring; and automation of application monitoring.

Naverisk founder and CEO John Kalaugher said in a statement that the new features assist MSPs by extending "the scope, quality and efficiency of their service delivery."

Additional upgrades include a Naverisk user home page, extended email integration, ticket queues, enforce time on tickets, enforce ticket categories being set; and technical calendar enhancements.

"We have an amazing partner community, the contribution made to our product roadmap by our partners really is the secret sauce of our success," Kalaugher said.

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