Spiceworks, the free RMM platform that has over one million users, is giving MSPs a new way to address trouble tickets on the go: Spiceworks Mobile, a free Apple iPhone app now available on the iTunes App Store that brings most of the functionality of the desktop Spiceworks to the smartphone. Here are some quick details.

At least on paper, the Spiceworks iPhone app seems to cover the major parts of the offering: MSPs and administrators can use it to view networked devices, create, view, respond to, and close trouble tickets, see data for end users, and discuss topics with other IT pros.

Early reviews for Spiceworks Mobile on the App Store are generally positive, with many administrators lauding the ease of use and productivity boosts it can bring. And it works on WiFi, over the air, or through a VPN. And if you snap a picture of a user, you can affix it to their entry in Spiceworks People View.

The only thing - when I say that it "seems" to cover the major parts of the Spiceworks offering, I mean that they're not using the same language as SaaS help desk provider Zendesk, which claims that the entire broad spectrum of product capabilities is available on their Apple iPad app.

All the same, Spiceworks co-founder Jay Hallberg confirmed that despite popular demand, the app was so long coming because Spiceworks worked hard at squeezing as much stuff as they could in and getting it right. And users seem to be responding.

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