LogicMonitor has added two-way ticketing functionality to its Autotask integration. Here are the details.
LogicMonitor CEO Kevin McGibben
The software-as-a-service (SaaS) monitoring platform provider has updated its Autotask integration, which now "streamlines the workflow for managing service desk tickets created by LogicMonitor's IT performance monitoring alerting engine, providing users an up-to-date view of device performance."
So what does the updated integration mean for MSPs?
LogicMonitor noted the integration provides improved automation to help service providers decrease the amount of time that their IT operations teams spend resolving critical system issues.
In addition, LogicMonitor pointed out the integration allows MSPs to simplify the monitoring processes for managing various IT infrastructures and provides more timely insights into business performance and intelligence for future planning.
"Simplifying our MSP partners' operational and service desk workflows enables our partners to provide the best service level to their clients," LogicMonitor CEO Kevin McGibben said in a prepared statement.
LogicMonitor introduced its Autotask integration in September 2014.
At that time, McGibben said the integration enabled customers to "discover and add a new device automatically and intelligently in Autotask along with meaningful monitoring metrics and notifications."