The MSP management platform provides a cost-effective solution for MSPs that need help desk management, SLAs, contract management, billing, ticketing and a strong mobile interface for field technicians, according to JP Jauvin, SolarWinds N-able general manager. Here are the details.
Remote monitoring and management (RMM) platform provider SolarWinds N-able is adding an essential suite of features to its arsenal – an IT business management and ticketing platform in the form of a cloud-based service called MSP Manager.
The new platform will be available next week. SolarWinds N-able is adding the SaaS offering via its acquisition of Capzure Technology. Financial details of the deal will not be disclosed, the company said.
MSPmentor asked SolarWinds N-able General Manager JP Jauvin about what drove the company to look for this type of an addition to what it already offered MSP customers. Here’s what he told us.
“Over the years we've received a lot of feedback from MSPs who were looking to either acquire their first managed service platform or using an existing platform and finding it too complicated or expensive for their needs,” Jauvin said. “We found that there is a large segment of the market that is currently being underserviced where they are looking for a service management platform to meet their needs. They were looking for solution that would be simple, comprehensive, easy to deploy and easy to maintain.
“In addition, we get a lot of customers that tell us they are tired of overpaying for features they don't use.”
With that in mind, MSP Manager is priced at $49 per user per month. Jauvin told me that it provides help desk management, SLAs, contract management, billing and a strong mobile interface for field technicians.
“We already have significant interest from MSP customers,” he told me.
Capzure’s team has joined SolarWinds N-able as part of the deal. There is some overlap in customers between SolarWinds N-able and Capzure, but Jauvin told me it’s not a huge overlap.
“We feel MSP Manager is going to be a great solution for up-and-coming MSPs who are looking for first management platform,” he told me. “We feel we offer quick time to value. Very quick in terms of ticket to bill.”
SolarWinds N-able plans to continue to invest in the MSP Manager platform, calling it “one of the cornerstones of our strategy going forward. You will see many iterations of the technology going forward.”
Jauvin also confirmed that the company will “absolutely” integrate MSP Manager and the N-central RMM platform. Stay tuned for details on that, he told me.
And the company will also maintain and continue to support its integrations with professional services automation platforms Autotask and ConnectWise, Jauvin said.
“We remain committed to still providing best integration with Connectwise and Autotask,” he told me.
So what’s coming in terms of development with Capzure? It’s early days, still. But Capzure has already captured the attention of some MSPs we know. Early feedback has given the platform mixed reviews. And now that SolarWinds N-able is putting the bank account of a much larger company behind it, this MSP management platform is likely to get the marketing dollars and development dollars it needs to make inroads in what looks to be a more competitive market going forward.