Krajmalnik says that the new release includes improved global provisioning policies with new functionality that lets service providers set an entire set of policies to a customer site, an addition that automates processes and saves time. Clients say this can speed up deployment significantly, letting them accomplish the task in one-tenth of the time.
The company also added Wake-on-LAN, an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message. The standard enables organizations to save on energy use which translates into cost savings. Krajmalnik says a Syracuse-based MSP has used this to help a shopping mall with its green initiatives. “The cost savings can be significant,” Krajmalnik said. “If you think about an environment where machines ran 24 by 7 and we were able to shut them down for 8 to 12 hours at night, we should be seeing a cost savings of 30 to 40 percent on these. The more devices you can control, the larger the scale.”
Anti-Malware AddedServoyant 5.1 also includes a new anti-malware component, integrated through a partnership with European anti-malware provider Emsisoft. The technology offers a dual engine, offering Bit Defender as a secondary engine. Krajmalnik says the anti-malware feature complements any antivirus the customer alreayd has in place. With an Emsisoft agent on a machine, technicians can access it to fix it even if it has been rendered inoperable, according to Krajmalnik.
New APIAnd in terms of Servoyant’s 5.2 roadmap, Krajmalnik says the company has an API in beta to help MSPs and developers integrate external apps.One partner has already created a Windows interface for the Servoyant platform. (MSPs typically access Servoyant via its web interface.)
VMware Auto-discoverThe next Servoyant update will also offer new hypervisor support via an agent that can autodiscover a VMware environment and begin monitoring it. That has been a big request among the company’s MSP customers and the only feature that they requested at last year’s client conference that was not completed in time for this year’s client conference.
Mac Support and MDMBut at this year’s Servoyant client conference MSPs were pushing for other new updates -- Mac support and mobile device management “Last year clients were not as interested in Mac and mobile devices,” Krajmalnik told me. “But support for these was this year’s top request.” So these features are now a priority, although Krajmalnik couldn't promise when they’d be available.
Windows 8 LoveMeanwhile, Krajmalnik, the only person I’ve spoken with who has installed is such a big windows fan that he has installed the Windows interface on his Android smartphone. That's hardcore. He is looking forward to Windows 8, Windows 8 smartphones, Windows Surface, and all the other new technology coming out of Microsoft.
He says the service provider community is very excited about the idea of a Windows tablet because it gives them back control over the device.
“Surface appears to be equivalent if not superior to the iPad product,” he said. “The devil is in the details, but if the service provider community can manage these devices, application deployment and join them to corporate environments without the headaches of Apple solutions, I would love it.
“I think you will see corporate initiatives where companies are deploying Windows tablets instead of the iPad.”