In an interesting twist, Kaseya is extending Salesforce.com's CRM to Cloud9 for a global sales forecasting  and pipeline management solution. Ironically, Kaseya was originally on the hunt for an enterprise business intelligence platform when it discovered Cloud9.

Kaseya makes remote monitoring, management and IT automation software that's used by managed services providers (MSPs) and corporate IT departments. When Kaseya evaluated Cloud9's solution, "everything made sense," according to Kaseya Director of Sales Operations Jason Paquette. "Even though we were in the middle of an enterprise BI evaluation, everything made sense about Cloud9 to support our sales forecasting, pipeline management, and coaching requirements." The solution gives Kaseya sales managers key visibility, coaching capabilities, and the tools they need to generate more accurate sales forecasts.

So what's the difference between Cloud9's global sales forecasting and pipeline management solutions, and a BI platform? Cloud9 gives line-of-business managers cloud-based applications that integrate with their CRM system to keep the data current. It also offers a complementary data warehouse application in the cloud to help predict sales trends and manage pipelines.

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