Bryley Systems, a Hudson, Massachusetts-based managed service provider (MSP) that finished 440 on this year's MSPmentor 501 Global Edition, approaches each of its customers as an individual.

The company has partnered with Cisco Systems (CSCO), Microsoft (MSFT) and VMware (VMW), among others, to ensure it uses and supports the equipment and software it deploys.

Gavin Livingstone, Bryley Systems' president, told MSPmentor he believes his company has been successful because it proactively supports its customers.

Bryley Systems goes from reactive to proactive
Livingstone said his company originally was founded in 1985 as MicRoMec. It was incorporated two years later and officially became Bryley Systems.

The company supports the finance, manufacturing and transportation sectors and offers numerous services, including:

  • Cloud services
  • Deployment services
  • Managed IT services
  • Professional services

Livingstone noted Bryley Systems' biggest accomplishment to date has been its evolution as a company from a break/fix provider to a true MSP.

"[We have evolved] from a reactive, technology-focused provider of hardware and software to a proactive, business-focused provider of managed IT services offering 'dependable IT at a predictable cost,'" he said.

Bryley Systems


Website: www.bryley.com
Twitter: @BryleySystems

Headquarters: Hudson, Massachusetts
Geography served: Central New England
Number of employees: 15
Key technology partners: Cisco Systems, Microsoft, VMware

Bryley Systems brings clarity
Firewalls. Malware. Wireless local area network (LAN). Many MSP terms can be confusing, especially for those who are new to the managed services market.

Livingstone said he believes filtering through the technical jargon to ensure customers get dependable IT support is one of the biggest challenges for MSPs.

Bryley Systems, however, employs certified engineers and account executives who support each customer's unique requirements.

Livingstone pointed out his company is focused on "combining brand-name equipment and software with flexible service options and custom-fit support agreements."

Bryley Systems builds momentum
Bryley Systems today offers "dependable IT at a predictable cost," Livingstone said, and continues to focus on improving its business processes.

Livingstone noted his company is constantly pursuing new vendor certifications and has momentum as it looks to extend its reach throughout central New England.

"We have momentum and have been gradually improving the look and effectiveness of our marketing efforts while expanding our outreach," Livingstone said.

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