Tuesday, January 31st at 2pm ET

Today’s top managed services providers rely on automation and their remote monitoring and management tools to drive efficiency, profitability and customer satisfaction.  Join Scott Parker and Ali Mahmoud and from SolarWinds MSP to explore the critical roll automation will play in your growing IT service delivery business and how maximize its benefits.  Topics will include leveraging automation for scalability, revenue growth, business efficiency and customer satisfaction.

Scott and Ali will cover:

  •          The benefits of modern IT Automation solutions.
  •          Automating for better deployment & monitoring.
  •          Automation for revenue growth  with patch, antivirus, and backup.
  •          Automation for efficiency with self-healing, maintenance, and configuration.
  •          Automation for customer satisfaction with reporting.

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Shawn Zenz, Senior Product Strategist at SolarWinds MSP.  A geek at heart, Shawn Zenz started his career in a computer repair shop exploring the little details that make things tick.  Specializing in Computer Networking, he worked for many years at an MSP before venturing into the world of IT consulting.  His career at SolarWinds MSP began as a Team Lead for the Sales Engineering group, and after spending significant time traveling to speak with customers across the globe, he transitioned to a lead Product Manager and later Senior Product Strategist for their core offering, MSP N-central, a Remote Monitoring and Management solution.

Scott Parker - A veteran IT service management strategist and product expert, Scott Parker began his career resurrecting a failing global helpdesk for a major IT hardware manufacturer and progressed to managing national service delivery for a large MSP. His career with SolarWinds has progressed from a senior sales engineer, to product manager and now Senior Product Marketing Manager for their flagship MSP focused remote monitoring and management product, MSP N-central. You can connect with Scott on LinkedIn.