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I've been in the IT industry for 30 years and have developed comp plans for most of those years as a reseller, an integrator, VAR and a NOC. I'd like to hear back from owners/managers of MSP's on what has worked for them on their sales comp plans. There's a new paradigm shift to the Daniel Pink way of incenting sales professionals, (high base, no commission). I've done the analysis on that plan but can't see how it's cost effective for the organization. It would take me 3-4 years to get back my investment in the new sales person on the Pink plan. Thanks...
John, I have seen comp plans that pay the first, second or even third full year value of the XaaS solution. Most MSP's are selling MRR solutions (IaaS, SaaS, etc) and it is difficult to find sellers that are not used to selling servers and storage. I like to think of the MSP space as an analogy to the insurance industry, building up the MRR for each individual can be cyclical. Once a person has a good territory and MRR, they may become comfortable and live off the MRR.
I am interested in any information, to include pricing models for cloud desktop providers also providing local desktop/ network support (MSP).
If priced towards the traditional models, this service offering can get quite expensive per user. How can we offer a cost effective solution with the benefits of the cloud desktop platform while still providing support for the local environment with managed services platform?
Is anyone offering this type of platform currently?
Does anyone have an real experience and can offer a real review of Cotinuum's us based service desk?
When is the Annual Survey deadline for submission of endpoints?
I am also looking for any honest reviews of Continuums US based service desk; we are considering using them. If anyone has good experience with another service like Continuum let me know!
We have used Continuum for nearly 2 years now. The desktop/server agents are very good. They do a great job of pro-actively managing daily maintenance tasks; system patches, reporting. With integrated LogMeIn and Webroot, it really is a good package. Their helpdesk leaves a lot to be desired however. As typical, some helpdesk attendants are better than others however many need training in simple troubleshooting process. What we have noticed is the more information you can provide about a site (client) the better they will be about resolving an issue on their own and not escalating to you. The problem is, it is a never ending project to keep this data up to date and if you don't do it, you'll find most tickets will get escalated lowering the value to you.
Hope this helps.
Anyone here doing Physical Security Managed Services?
Do you have any white paper or comparison in the RMM platform providers arena . Its hard to keep up consolidation, new ones and the changes.
I appreciate the input
I use Kaseya, the ones I know of are Auvik Networks I have really heard good things about them. LabTech they are pretty good. Continuum, Robin Robins recommends them. MAXfocus, AVG Technologies, SolarWinds N-able, I have only heard mixed reviews on them. There is also AppNeta and ProVal Tech that I know nothing about.
Full disclosure: I work for the company I'm going to suggest. That being said, if you are looking at tools like Kaseya, Labtech, or N-able, check out Centerity Systems. It's a unified platform that monitors infrastructure (physical/virtual), networking, applications, and databases agent-based or agentlessly.
I can't embed links here, unfortunately, but I do have an EMA whitepaper comparing tools. Email me at firstname.lastname@example.org if you're interested.
I haven't used Continuum personally, but I have heard good things about them for basic monitoring.
I am curious about what other MSP's are charging for SharePoint Office 365 to SharePoint Office 365 Migrations. Basically our client was with another provider and the SharePoint URL is pointing to the old MSP. They have a new Office 365 account under their own domain and need the SharePoint migrated over.
We have always classified our salaried IT professionals as exempt employees. They typically don' t work more than 40 hours per week. But, in my research I am learning that most of them do not meet the duties tests for the Administrative Exemption, the Professional Exemption or the Computer Employee Exemption. In other words, they should be non-exempt. I'd like to connect with other HR IT professionals on this subject. I'd also like input on how to handle being "on-call" with respect to overtime pay. Thanks.
How do we create guest blogging account on the site??
Do you have an up to date list of the top North American MSP's? The list that I have been seeing are from 2012 or older.
Hi I need to Change my Msp Password and I find A mail from some in Msp but it doesn't Work :(
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