With positive economic indicators for the IT industry, one may assume that professionals in the field are optimistic. Think again. OnForce's recent Confidence Index indicates that field techs are anything but confident. However, professionals in the field do expect conditions to improve within the next six months. OnForce's recent report reflects the opinions of IT field service decision makers with up to 100 employees, and at least $10,000 in IT services billings.

According to half of the participants, the current economic climate is having a negative impact on their business. Professionals surveyed are not as optimistic as they predicted they would be in last October in OnForce's QR 2011 index. Twenty-seven percent of the professionals surveyed with a current positive perception, while 40 percent reported a future positive perception.

The index also revealed some telling info about what devices technicians are carrying with them in the field. The quick answer? It's not iPad for most. And it's more likely to be Android than iPhone. Here are the details.
  • Blackberry device usage dropped to seven percent among all field techs; down from 11 percent last quarter – a 36 percent drop in use among Blackberry users in just three months.
  • Android smart phone users jumped to 52 percent, up from 46 percent last quarter – a 15 percent increase among those users in three months. More than half of all field technicians now use Android phones.
  • iPhone use saw a modest increase, from 24 percent to 25 percent.
  • Tablet use among field techs showed a steady increase from 36 percent to 39 percent - an eight percent increase among tablet users in three months.
  • When asked which mobile device they use most often on-site, 80 percent say a smart phone, while only 12 percent say a tablet. Eight percent use neither.