SysAid Technologies, the IT Service Management (ITSM) and Customer Service Support (CSS) software provider, has released SysAid It 8.5. The IT help desk platform has enhancements that cover mobility, functionality, end-user satisfaction and the user Interface (UI). Here's the breakdown on the four categories of improvement.

SysAid has added a new feature to its end-user portal called My Desktop, which allows all SysAid software users to access their SysAid portals from any mobile device that is supported by HTML 5. Those devices include iPhones, BlackBerrys and Windows Phone 7. Users can manage audits and set portal permissions straight from their mobile phones or tablets, and those changes will be saved and visible to anyone who accesses the same portal because the mobile device feature is fully integrated into the SysAid help desk platform.

The new 8.5 version also comes with a redesigned mobile interface that allows IT admins to submit full IT requests from their mobile devices. According to SysAid Technologies Founder and CEO Israel Lifshitz, the end-user mobile features are critical for today's IT departments.

"We designed this released to the meet the comprehensive requirements of today's IT admins and end users, as well as with the goal of providing them with the ultimate IT experience tailored to today's mobile world," Lifshitz said in a prepared statement.

The upgrades don't stop with the new mobile features. SysAid has also added an Asset Management Dashboard through which IT admins can keep track of all of their software, servers, and asset functions. Finally, SysAid has developed an Incident Management Priority Matrix that coincides with ITIL best practices and is designed to help IT admins improve their work efficiency.

This is the second solution development from SysAid since the company added two new executives in at the beginning of 2012 as part of its strategy to expand its international presence. The first was a new customer support software (CSS) for both SMBs and enterprise companies back at the beginning of February, 2012.