No doubt, numerous MSPs are trying to master desktop as a service (DaaS) and virtual desktop infrastructure (VDI) initiatives. mindSHIFT, a major MSP acquired by Best Buy earlier today, has made VDI one of its core areas of focus for late 2011 and 2012. And nearly 50 percent of MSPs participating in our fifth-annual MSPmentor 100 survey say they now offer VDI.
In addition to centralizing desktop resources on a server, VDI can help tablet and smartphone users to access their desktop applications.
Still, VDI can be extremely challenging because of bursty customer needs. For instance, network demands can spike when numerous users attempt to sign into a VDI system as the workday starts. Also, VDI often requires MSPs to carefully consider their licensing and pricing models, since end-customer user demands can rise and fall based on hiring practices throughout the year.
RES Software sounds eager to help MSPs address those challenges. The RES Service Provider Program comes shortly after the company partnered with Citrix Systems in order to integrate the RES Workplace Manager with the Citrix CloudPortal, which lets cloud providers automate different business operations.
Additional insights from Joe Panettieri.