Providea Communications, LLC has added a network and systems management tool to its Managed Video Services Platform. Providea's new tool, called ClearTrac Control (CTC), will help resolve customer issues more rapidly, the company claims. Here are the details.

CTC combines customer relationship management (CRM) features like asset management, issue resolution and business processes with real-time network monitoring, fault management and overall evaluation of a system's performance. And if a problem is detected? CTC is supported by live, one-on-one support team ready to get a client's video conferencing platform back up to speed. Providea's video conferencing platform price varies by customer, but the company says business will save money on the cost because of increased up-time and availability of their video conferencing service.

The CTC was developed in an effort to catch video network problems before they happen, something Providea Executive VP of Professional and Managed Services John Price says is a real challenge when it comes to telepresence solutions. The Camarillo, Calif.-based company is on a mission to prevent services interruptions for customers across multiple verticals, including legal, finance, technology, healthcare and entertainment.

The development of CTC builds on some recent Providea momentum, including opening an office in the U.K. in early May, 2011 to serve its growing international partners, and being recognized as a Cisco Telepresence Video Master Authorized Technology Provider partner in the United States in late June 2011.