I'm going to share U.S.-centric stats. But if you read the Kaseya report (registration required on Kaseya's site) you'll see results for multiple countries worldwide. In the U.S., Kaseya heard from 404 MSPs. And those MSPs offered the following data points...
1. Business Models: Eleven percent focus on break-fix and block hours, while 89 percent have a deeper managed services business model.
2. Who Sets the Pricing Strategy in U.S.?
- CEO, 33%
- Price match/the market, 27%
- Vost based, 25%
- Value based, 15%
- Average hourly rate in U.S. is $121
- Per device, 31%
- Tiered/bundled services, 53%
- Value-based services, 16%
- Note: I don't think Kaseya specifically asked about "per user" pricing
- $67 per desktop per month
- $218 per server per month
- $22 per mobile device per month -- though I don't see a breakout for tablets and smartphones vs. notebooks and mobile PCs
- Less than $1,000, 12%
- $1001 to $2500, 67%
- $2501 to $5000, 9%
- $5001 or more, 12%
- Can you really raise prices in 2013?
- And are you worried about those lucrative service monitoring contracts shifting to the cloud? If so, what are you doing to monetize cloud-based server monitoring and maintenance?