Discuss this Gallery 21

Anonymous (not verified)
on Jan 27, 2015

Hi,

You missed BeAnywhere. they have very good remote support and remote monitoring services.

on Jan 27, 2015

Hi Anonymous,

Thanks for the heads up, I'll definitely check out BeAnywhere.

Best,
Dan

Mik (not verified)
on Jul 11, 2016

I'd also recommend to try free for business AEROADMIN.

Hope this help

on Nov 9, 2016

+1 for AEROADMIN. Just switched to it and it feels just great.

John P (not verified)
on Jan 27, 2015

BeAnywhere Support Express is missing on this list Dan. It is a very good piece of software and their support is better than excellent. You should take a look!

on Jan 27, 2015

Hi John P,

Thanks for commenting! A few people have mentioned BeAnywhere, and I'm going to check it out.

Why do you like BeAnywhere Support Express? What makes it stand out from other options that are available?

Best,
Dan

Brandon Shopp (not verified)
on Jan 27, 2015

Full Disclosure: my name is Brandon Shopp and I am the Product Manager At SolarWinds responsible for our DameWare product.

DameWare is an excellent option to consider as an alternative to LogMeIn as well. You can find more details here (http://www.dameware.com/products/remote-support/product-overview.aspx) on the product and also download a fully featured trial. DameWare allows you to remote control machines both within your firewall and outside over the internet as well. You can remote control Windows, Mac or Linux machines and perform tasks besides remote control, such as chatting with end users, taking screen shots, transferring files and much more.

DameWare also tightly integrates with our Help Desk product Web Help Desk, which MSPMentor covered recently here (http://mspmentor.net/remote-monitoring-management-software/121014/solarw...). From within a ticket you can launch a remote control session and once complete, automatically upload any screenshots, chat logs and audit data directly into the ticket notes for tracking.

If you have any questions or need more information, please feel free to contact me at Brandon.shopp@solarwinds.com.

on Jan 27, 2015

Hi Brandon,

Thanks for commenting and providing the information about DameWare!

Best,
Dan

on Jan 27, 2015

I found ScreenConnect a few months ago and have been pleased with their features and continuous updates. They are corss-platform and offer many customizations. I am not affiliated, just a very satisfied customer.

https://www.screenconnect.com

on Jan 27, 2015

Hi Phintec,

Thanks for commenting! What are some of the customizations that are available with ScreenConnect? Can you provide details?

Best,
Dan

PCBMerchy (not verified)
on Jan 27, 2015

Splashtop has been the best option to replace LMI for me. They have really stepped up lately and filled in a lot of the missing pieces in their software (file transfer, dual screens, sub-accounts, etc.) in a bid to be a business quality replacement. I have trialed the software and fully plan on using it once my LMI Central subscription runs out.

SplashtopChief (not verified)
on Jan 31, 2015

Many thousands of Logmein users have moved to Splashtop started over a year ago when LogMeIn abruptly cancelled freemium. In the past year, we listen to MSP customers closely and added grouping, MSI agent deployment, file transfer, and many other features tailored for MSPs. Splashtop is always known for its high performance, and simple pricing -- $60 per year per IT for managing unlimited computers. And we listen and support our customers.

As LogMeIn has abruptly changed its Central pricing, yet again turning its back on customers, we are now offering free months to any LogMeIn customer who want to switch to Splashtop earlier before expiration. Free Splashtop Business trial is available at www.splashtop.com/business.

Dan, please check out Splashtop, and thanks for the great article. -- SplashtopChief.

John P (not verified)
on Jan 28, 2015

Dan, you have here a great review from Eli the computer guy that will explain you the main differences between the other softwares. Hope this helps.
http://youtu.be/KimvqJHywuU

on Jan 28, 2015

Remote To PC http://remotetopc.com is currently in BETA, offers a lot of the features that Logmein pro used to for a fraction of the price. If you sign up for the beta team, it's totally free.

Allan Thorvaldsen (not verified)
on Jan 30, 2015

Panorama9 is a robust IT management tool for overseeing your entire network of hardware/software, and it includes remote monitoring at a fraction of the cost of LogMeIn (full disclosure: I'm a founder). Our Panorama9 Connect features gives you full control over remote servers and computers, and allows you to connect immediately to any device monitored by our dashboard. It's one-click away, secure, and easy to use. You can sign up for a 30-day free trial on our website: www.panorama9.com. Happy to answer any questions!

SplashtopChief (not verified)
on Jan 31, 2015

Many thousands of Logmein users have moved to Splashtop started over a year ago when LogMeIn abruptly cancelled freemium. In the past year, we listen to MSP customers closely and added grouping, MSI agent deployment, file transfer, and many other features tailored for MSPs. Splashtop is always known for its high performance, and simple pricing -- $60 per year per IT for managing unlimited computers. And we listen and support our customers.

As LogMeIn has abruptly changed its Central pricing, yet again turning its back on customers, we are now offering free months to any LogMeIn customer who want to switch to Splashtop earlier before expiration. Free Splashtop Business trial is available at www.splashtop.com/business.

Dan, please check out Splashtop, and thanks for the great article. -- SplashtopChief.

Anonymous (not verified)
on Feb 14, 2015

I would recommend OptiTune, www.bravurasoftware.com/optitune/

They have a great remote assistance feature, and the whole suite is free for the first year

Anonymous (not verified)
on Jun 9, 2015

Deskroll (deskroll.com) is quite a neat tool.
Should be handy for pretty much any small and midsize companies. We’ve been using it for half of a year and totally like it. The big advantage is that it has no limits for a how many connections or remote hosts you have (especially given its price). Also it works in-browser.

Anonymous (not verified)
on Jun 29, 2015

Why we too use SplashTop since joining the AEM community (Centrastage now AutoTask), we find that too often the computers are online but the agent has stopped. THEREFORE and as a best practice we need a 2nd way to get to someone's desktop. We have opted for ScreenConnect as the backup or secondary method to connect.

LogMeOut (not verified)
on Jul 3, 2015

We have also switched to Splashtop Business... turn out it's not only cheaper, but also much faster performance and better customer support.... we email them and got instant response.

LiteManager (not verified)
on May 25, 2016

I find LiteManager it is free up to 30PC and lifetime license cost $300. There are a lot of features reemote desktop, filetransfer, chat, screenrecord and etc.

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