Competition among remote monitoring and management (RMM) software providers is beginning to heat up in 2012. And as is usually the case, intense competition is leading to rapid software solution innovation. The latest example? The RMM provider Level Platforms has introduced its signature Managed Workplace 2012 edition with one of the hottest new business management software features on the market today -- mobile device management (MDM) software.

Level Platforms' new MDM feature will make its debut in mid-February when the RMM software company embarks upon its 2012 Global Road Show. And when it does, the MDM solution will allow the software provider's customers to monitor and manage business networks from Apple, Google, Microsoft and RIM smartphones and tablets. Level Platforms managed service provider customers will be able to access this new MDM feature through their existing RMM dashboards via the new Level Platforms Mobile Service Manager that will be pre-packaged in Managed Workplace 2012.

Once a customer installs the new MDM software on a mobile device, they will be able to use that device to collect asset information, remotely configure devices, track location and restrict user access to business networks upon request. And if a device is lost or stolen, MSPs can remotely wipe, lock, or completely reset the device. In the end, Level Platforms hopes its MDM solution will give its MSP customers a complete RMM solution to add to their existing managed services offerings that will help them accelerate their revenue growth.

The news of Level Platforms' new MDM capabilities comes about two weeks after the RMM software provider introduced its new NOC and help desk services. Shortly thereafter, N-able Technologies, another major RMM software provider, partnered with NTRglobal to offer a cloud-based help desk service. Then N-able made a regional expansion move by partnering with Hartco Distribution in order to target MSPs and SMBs in Canada. Now comes new of Level Platforms new MDM software offering included in Managed Workplace 2012. It's a major RMM development, but it definitely won't be the last we hear from Level Platforms, N-able or other RMM providers.