"Mobile apps make managing backups quick and easy," Ferrari said in a prepared statement. "Partners can view usage data, backup stats and client contact information even when they're on the run."
MSPs using iPhone or Android mobile devices can now view their Intronis central management portal from anywhere, meaning they can view network statuses and pretty much provide the same full client support capabilities that they do from their workplace desktops, wherever they are.
Intronis also introduced tighter integration with ConnectWise, the PSA (professional services automation) software platform. (Side note: Intronis integrates with a range of PSA systems, plus ConnectWise integrates with numerous cloud and on-premises storage platforms.)
Still, Intronis claims it is the first data backup vendor to integrated with ConnectWise based on the new Managed Devices API standards. The benefit to that being the new Managed Devices API gives users a more comprehensive integration with ConnectWise billing and configuration. For example, Intronis customers can now setup billing for their backup solutions within ConnectWise, and then have Intronis notifications automatically create ConnectWise service tickets with more detailed customer information, the company claims.
This latest upgrade is part of Intronis' larger plan to help its managed services partners spend less time on backups and more time on customer innovation. Apparently, MSPs are embracing the strategy. Intronis CEO Kent Plunkett said back in October 2011 that the company's cloud backup services were on pace to grow by 50 percent overall in 2011.