The news follows on the heels of a big and visible customer win, Lenovo, which made public in March that it was using BMC Software’s IT service management software for ITIL compliance. And BMC also made headlines with the acquisition of SaaS company Numara in February, and BMC rivals were quick to respond with their own competitive statements.
BMC is plowing along, however. The company says that since the introduction of BMC Remedyforce Service Desk more than 15 months ago the solution has grown at a rapid clip. And BMC has forged alliances with influential players such as Salesforce.com. Ron Huddleston, senior vice president of ISV and Alliances at Salesforce.com said in a statement: “Remedyforce is the IT help desk built for the social enterprise.”
What’s next for BMC Software? More alliances? Big customer wins? We’ll report developments as they happen.