CompTIA's new Trends in Managed Print study revealed the majority of managed print services (MPS) providers are optimistic about growth opportunities.

The study showed 86 percent of MPS providers expect business growth over the next 12 months, and one-third of these companies anticipate "significant growth" of 10 percent or more.

"This confirms the importance of selling beyond the IT department," Tim Herbert, CompTIA's vice president of research and market intelligence, said in a prepared statement. "Securing buy-in across the organization is likely to result in a greater long-term commitment to managed print. This may open doors to more advanced opportunities, such as document management and business process automation."

Other CompTIA findings included:

  • 98 percent of U.S. workers printed at least once during the past quarter.
  • More than half of companies categorized their print volumes as moderate to very high.
  • About half of the end user companies surveyed said they were familiar with MPS.
  • Researchers said the penetration rate of MPS was about 36 percent, and large firms (500-plus employees) reported adoption of MPS at more than twice the rate of small companies.
  • 42 percent of channel companies reported direct involvement with MPS as one element in a broader solutions portfolio.
  • Within the U.S. IT channel, about 10 percent of firms classified themselves as MPS providers.

CompTIA also noted 84 percent of MPS users said they were satisfied with their experiences, and the top-rated MPS attributes included:

  • Consistency and reliability of service (90 percent customer satisfaction rating)
  • Quality of customer service (90 percent)
  • Freeing up staff time (87 percent)
  • Reporting and visibility (84 percent)
  • Speed of service and support (83 percent)

The CompTIA study included responses from 600 U.S. and Canadian IT business executives who are responsible for technical or strategic decisions affecting print or document management at their company.

What does the future hold for MPS providers?

The MPS market could expand over the next few years, which is reflected in an April 2014 Research and Markets report.

Research and Markets said it expects the MPS market to expand at a compound annual growth rate (CAGR) of 10.75 percent between 2012 and 2016.

The research firm added many enterprises are adopting a cloud-based MPS model, a trend that is likely to continue.

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