Successful backup is the foundation of disaster recovery and business continuity – without it, recovery and continuity cannot exist.

However, data protection is a fast-evolving market, and solutions that were put in place a decade or so ago are no longer suited to meet the needs of today's businesses.

Data backup and disaster recovery (BDR) software provider Datto recently pointed out that most companies are aware that they need some way to protect their data.

Managed service providers (MSPs) can offer data BDR and business continuity solutions, but how can service providers assure small and medium-sized businesses (SMBs) that their offerings will perform consistently?

Let's take a closer look at some of the biggest data BDR and disaster recovery questions for SMBs, and how MSPs can alleviate these concerns:

  1. Will backups always work properly? Delivering intelligent business continuity services ensures a customer's systems are always bootable. An MSP also can offer screenshot verification so users can save backups in a virtual machine disk (VMDK) format and use screenshots to confirm or reject backups.
  2. How will data BDR and business continuity solutions work if hardware or systems fail? An MSP that explains exactly how it will respond if a business' hardware or systems fail can help alleviate a company's downtime concerns.
  3. How do you handle screenshots of archived data? – A service provider that manages the backup chain to hold backup screenshots together but make sure they are not dependent on each other can help SMBs leverage all of the available space on their devices, and therefore, store more screenshots.
  4. How do you offer secure data storage? Geographically separated, redundant data centers are key for an MSP to protect customer data in the event that a natural disaster completely wipes out one of its data storage locations.

Datto noted an MSP that wants to deliver data BDR and business continuity solutions needs to provide proof of backup, instant recovery, a smarter backup chain and secure storage to its customers.

And by doing so, a service provider can alleviate customers' data BDR and business continuity concerns and deliver data protection against complex, evolving risks.

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