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From Wrongboarding to Onboarding: How to Get Engagements Started Right

  • Jul 25, 2014
    Commentary

    From Wrongboarding to Onboarding: How to Get Engagements Started Right

    Onboarding represents such a critical point in the managed services engagement. It’s a time when you have to move from selling to actually delivering on your claims and commitments. Once the deal has been signed and the onboarding process starts, your clients are very eager to see you prove them right. Here's what to do -- and what not to do....More
  • Jul 25, 2014
    Commentary

    Overcoming the Challenges of Migrating to a Managed Services Model

    Resellers, integrators and traditional, product-oriented solution providers have been migrating to the managed service model for at least a decade, and that transition will continue as more and more companies opt to become MSPs. Given that managed services are outperforming the overall IT market, this is no surprise. Companies considering a move to the managed services model should understand that it's a different business landscape and become familiar its distinguishing features....More
  • Jul 21, 2014
    Commentary

    Six Steps to Implementing Change Management that Works

    Solid change management will increase your ITSM maturity, but the benefits don't come easily. Learn how to implement change management that works....More
  • Jul 18, 2014
    Commentary

    Big Gains Bring More Competition and Challenges to MSPs

    The managed services industry is expected to grow--by a lot--in the next few years, which means competition among providers will grow. MSPs must leverage the power of IT automation to streamline and scale their services. Plus, they must continue to deliver and build on the their value to their customers....More
  • Jul 18, 2014
    Commentary

    The SaaS Adoption Dilemma

    SIEM is widely recognized as a foundational technology, but SIEM adoption has been long hampered by complexity. This provides a big opportunity for MSPs, but only if they partner with the right technology vendors and get their own houses in order first....More
  • Jul 17, 2014
    Commentary

    Avoid These Mistakes When Picking a Security Vendor

    Many security vendors claim they cater to the MSP market, but don’t facilitate licensing in a way that aligns with effective MSP business practices. When deciding which security vendor to partner with, it’s important to find one that closely aligns with your business model and how you bill your own customers....More
  • Jul 17, 2014
    Commentary

    Three Ways to Make Collaboration the Killer App

    Collaboration is a big challenge for companies these days. MSPs should go deeper with clients, by deploying a robust file collaboration platform and helping clients adopt new habits of collaboration internally and externally....More
  • Jul 15, 2014
    Commentary

    Maintain Focus on Helping Customers To Be Successful

    The best way to help customers be successful is to maintain high-level focus on their needs...More
  • Jul 14, 2014
    Commentary

    The Internet of Things: Your New Revenue Stream?

    You thought the cloud was a big deal? The Internet of Things might be even bigger. Where will your MSP business be positioned when this emerging trend becomes the status quo? MSPs that are up on their games will be the ones that cash in....More
  • Jul 7, 2014
    Commentary

    Pricing MSP Services for Maximum Business Value

    MSPs that struggle to determine pricing for their services sometimes fall into the trap of offering pick-and-choose services and support or even giving away services for free. It's important that MSPs develop offerings and pricing that increase perceived value. The key is being able to clearly communicate that value proposition....More
Guest Bloggers



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