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How MSPs Can Optimize Managed Services with RMM/PSA Integration

  • Jun 30, 2015
    Commentary

    How MSPs Can Optimize Managed Services with RMM/PSA Integration

    The integration of RMM (remote monitoring and management) with PSA (professional services automation) is becoming more commonplace in managed services, and some PSA vendors have even acquired RMM vendors to promote this approach. But while RMM/PSA integration makes eminent sense, by helping MSPs deliver new levels of automation and service quality, providers should take care not to be pushed into a specific integration. IT service providers are always at their best when they have the flexibility to choose the tools that best suit their and their customers’ needs....More
  • Jun 30, 2015
    Commentary

    Your Clients' Fax Processes Might Have Compliance Gaps—and That’s an Opportunity for You

    Many organizations don't realize that simply running Windows XP may place them in non-compliance with important federal regulations. If there is this much confusion over technology IT departments are focused on--a computer operating system--then how much do your clients really understand about the compliance levels of their fax infrastructure?...More
  • Jun 30, 2015
    Commentary

    Step Up to the Plate with Security Services in 2015

    It’s no surprise that security was the No. 1 SMB concern among respondents surveyed for the recent CompTIA study, "Enabling SMBs with Technology." As the report states, “Security is quickly becoming a top priority for all businesses as breaches occur more frequently and carry more serious repercussions.”...More
  • Jun 30, 2015
    Commentary

    Building a Culture of Support

    Many IT service providers state their top business challenge is acquiring new customers. According to MarketingWizdom, “The average business loses around 20 percent of its customers annually simply by failing to attend to customer relationships.” The key to securing your business may not be the latest marketing craze or social media strategy; it may just be making your current customers very happy. And, once you’ve nailed that down, you can focus your efforts externally on marketing and sales....More
  • Jun 29, 2015
    Commentary

    Could the Channel Bubble Burst?

    I had a meeting with my financial adviser this month, doing annual retirement and investment planning with my wife. It’s a big-picture discussion, one of several regular talks we have during the year. Our adviser doesn't see any bubbles bursting in general, which is interesting compared with some of the realities of the IT services business....More
  • Jun 29, 2015
    Commentary

    Why MSP Clients Don’t Get What They Pay for in Cloud Computing IaaS

    The great cloud migration has begun in earnest. 2014 was a pivotal year when the clients of MSPs started pushing back and demanding cloud computing solutions over on-premise capital expenditures. It’s simply not enough to be an MSP or VAR and sell only servers, storage and hardware upgrades. These days, business owners know a great deal about the cloud offerings available. Additionally, the early fears of cloud security are being diminished by the countless success stories and case studies of big name companies moving to the cloud....More
  • Jun 26, 2015
    Commentary

    Staying Relevant in Today’s Click-to-SaaS Market

    One of the most pronounced disruptive technologies in the past decade has been the growing use of cloud computing. Gartner predicts that by 2016, organizations will store more than a third of their content on the cloud. That’s great news for businesses, but how will this impact managed service providers? As cloud computing becomes the standard, how and where do MSPs provide value to their customers who are moving to the cloud?...More
  • Jun 25, 2015
    Commentary

    3 Reasons Your Managed Services Sales Are Stagnant

    There’s no shortage of advice telling IT solution providers they should be selling managed services and earning monthly recurring revenue (MRR). Yet, when it comes down to it, making the transition from project-based or break-fix IT services to managed services is hard....More
  • Jun 25, 2015
    blog

    Burden Rate Calculator: A Practical Approach to Pricing

    Pricing. It’s a hot topic on seemingly every MSP’s mind. With so many approaches, it’s easy to feel overwhelmed and just leave price setting to your sales team. Big mistake....More
  • Jun 23, 2015
    Commentary

    Beyond Uptime: Three Key Client Benefits of a Business Continuity Solution

    Business continuity services such as backup and disaster recovery (BDR) offer businesses protection from downtime, whether it is caused by everyday disruptions or rare, but destructive, disasters. Beyond ensuring uptime, business continuity solutions provide a number of other benefits for your clients--financial gain, compliance with industry and regulatory requirements, and increased efficiency....More
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