LogicNow has launched MAXfocus Service Desk 2.0, adding new features and extending additional functionality. MSPmentor spoke with General Manager Alistair Forbes about this major new release in this FastChat video.

MAXfocus Service Desk 2.0 provides trouble ticket functions, serving as a professional services automation (PSA) technology for managed service providers (MSPs) and IT service providers.

Feedback since the launch last year has driven improvements and new features in 2.0 including improved task scheduling and scheduling management, more project and task management, and a new feature called Service Desk Voice.

Service Desk Voice gives MSPs a unique phone number that is integrated with Service Desk and can be posted to the MSP web site. Phone calls to the number create service tickets in the system.

The new version also offers import capabilities that allow MSPs to migrate any data they have in competitive systems to Service Desk 2.0.

For more information about the new version and a free trial, MSPs can go to www.maxfocus.com/service-desk/