What is in this article?:
- LabTech Software: The 2012 Business Plan (Revealed Here)
- Education and Automation Nation
It involves the next chapter of LabTech leading up to the Automation Nation conference (June 11-13, Orlando, Fla.) and beyond.
LabTech's core goal for 2012 is to increase MSP stickiness. Over the past decade, many MSPs have jumped from one RMM vendor to the next based on the quality of a specific product release -- and the lack of quality of a rival release. In stark contrast:
- LabTech wants to make sure MSPs remain fiercely loyal to its RMM platform. The idea is to offer in-depth training at Automation Nation, helping MSPs to unlock the platform's full power and driving techie loyalty.
- As part of the broader ConnectWise Capital strategy, LabTech also wants to coordinate release schedules with ConnectWise and Quosal. Eventually, product releases across the three companies will likely be synchronized, much in the way Microsoft Word, Excel and PowerPoint upgrades are synchronized as a single Microsoft Office release.
LabTech 2012: Coming In AprilFirst, the nuts-and-bolts product updates. Nachtrab said LabTech 2012 will include:
- Five free mobile device management (MDM) agents for MSPs running the LabTech 2012 server. I don't know the cost of additional agents.
- Full versions of LabTech's Mac and Linux agents, which have been in beta.
- VMware monitoring.
- Additional Intel vPro management capabilities.