LabTech Software, which develops remote monitoring and management (RMM) software for MSPs, is preparing to launch mobile device management (MDM) capabilities for Apple iOS (iPhones and iPads) and Google Android tablets. The MDM capabilities will surface in LabTech 2012, a software upgrade set to debut in April, according to CEO Matt Nachtrab. But there's a bigger story here..

It involves the next chapter of LabTech leading up to the Automation Nation conference (June 11-13, Orlando, Fla.) and beyond.

LabTech's core goal for 2012 is to increase MSP stickiness. Over the past decade, many MSPs have jumped from one RMM vendor to the next based on the quality of a specific product release -- and the lack of quality of a rival release. In stark contrast:
  • LabTech wants to make sure MSPs remain fiercely loyal to its RMM platform. The idea is to offer in-depth training at Automation Nation, helping MSPs to unlock the platform's full power and driving techie loyalty.
  • As part of the broader ConnectWise Capital strategy, LabTech also wants to coordinate release schedules with ConnectWise and Quosal. Eventually, product releases across the three companies will likely be synchronized, much in the way Microsoft Word, Excel and PowerPoint upgrades are synchronized as a single Microsoft Office release.

LabTech 2012: Coming In April

First, the nuts-and-bolts product updates. Nachtrab said LabTech 2012 will include:
  • Five free mobile device management (MDM) agents for MSPs running the LabTech 2012 server. I don't know the cost of additional agents.
  • Full versions of LabTech's Mac and Linux agents, which have been in beta.
  • VMware monitoring.
  • Additional Intel vPro management capabilities.
Most of the major RMM software providers are introducing MDM capabilities. The loudest launches have involved Kaseya (in 2011) and Level Platforms (in recent weeks), though I suspect every major RMM platform will offer MDM by the end of 2012. LabTech has also made good on a promise to extend its on-premises software into the cloud. Here again, most RMM rivals now offer on-premise and cloud versions.