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For MSPs, large or small, it is important to have the tools and relationships they need to run their businesses smoothly. Time and money are critical in this industry, and all too often, partners lose both when they invest in the wrong PSA software. Attend this session to learn about the factors you need to consider as you make critical decisions around automation and integration that impact your business performance and in turn, your reputation.

IT automation has the ability to deliver incredible results for your business – reducing your costs, improving efficiencies, increasing profitability, and accelerating your growth. For cloud and software (recurring revenue) businesses, the effects are truly transformative. Automation when done well will propel an MSP's cloud and recurring revenue/profit line.

Indeed, MSPs would like to be able to seamlessly increase seat counts, update agreements, import customer products, purchase cloud products, bill, and provision services for their customers all through a single management portal without having to swivel chair their way through the process. 

Join industry expert and MSPmentor contributing editor Theresa Caragol and experts Craig Donovan and Ryan Walsh from Pax8 as they discuss the checklists every MSP must have to ensure business success through a successful integration. It's imperative that MSPs and solution providers standardize on a platform, practice strong policy management, and review and optimize their businesses with these tools.

This web seminar is brought to you by Pax8:

Pax8 has your back. Our team of engineers has been working with ConnectWise to offer MSPs the most comprehensive integration in the industry. 

We’re all about saving you time and money. Pax8 believes you shouldn’t have to pay more for your integration to do more. Join our session to learn more about what real integration looks like and how we are prepared to give you the quote-to-cash experience that you’ve been waiting for. 



Theresa Caragol is founder and principal consultant of Theresa Caragol Consulting, LLC, and Achieve Unite a strategic advisory firm that provides business acceleration services to global enterprises including partner and channel development, go-to-market planning, M&A channel integration and executive learning forums. She has more than 20 years’ experience in building and managing multi-million dollar indirect channel teams and strategic alliance business and programs from inception to sales success. Prior to founding TCC, Theresa held senior executive roles at Extreme Networks, Ciena and Nortel.

Ryan Walsh, SVP of Partner Relations, Pax8

Ryan Walsh oversees the build-out of the Pax8 product portfolio and drives the market requirements and development of the Pax8 Command Console. Ryan served as vice president of product management for MX Logic, a cloud-based email and web security company that was acquired by McAfee in 2009. Following the acquisition, Ryan directed the product teams responsible for McAfee's portfolio of cloud-based email and web solutions for the Content and Cloud Security division, and later led the product unification and hybrid cloud development effort for the company's web security product lines.

Ryan has dedicated his career to enabling business improvements with Internet or IT-based solutions and startups. He started his career building a reengineering practice at Deloitte & Touche in the Consulting division, and holds a BA in Business Economics from Colorado College and an MBA from the Harvard Business School.

Craig Donovan, Director of Software Projects at Pax8

As Director of Software Projects at Pax8, Craig Donovan drives the strategic direction of the company’s partner-focused software projects.

With more than 18 years of experience in both engineering and leadership within software teams, Craig is tasked with understanding partner needs, then building requirements and processes to meet them. Most recently, Craig served as an industry leader in Dynamic Ad Insertion for Video On Demand at Canoe Ventures. In his role, Craig was principal engineer delivering solutions that supported thousands of transactions per second. Additionally, Craig led engineering teams at Weyerhaeuser and River Software.

Throughout his career, Craig’s passion has been delivering solutions that exceed the customer’s needs.  He has built his career on strong customer relationships through innovative technology.

Craig spends his weekends coaching and running the largest regional basketball program for Special Olympics in Colorado.

He holds a Bachelor’s of Science in Computer Science from Colorado Mesa University.