The acquired businesses potentially help EarthLink on several fronts: First, it gives the company a 24x7x365 IT service support center that EarthLink can offer to customers who are trying to outsource their own IT operations.
EarthLink serves more than 10,000 business end-users through its channel partnerships, so you can bet the company will pursue opportunities to sell IT service support within its current clientele. The service support center includes the following:
- help desk
- network operations center (NOC)
- remote care platform
- tiered network support and monitoring
- remote technical management
EarthLink is also adding an executive to its management team and bringing on more support staff. Synergy President Clark Crook will become EarthLink Vice President of Solution Center Services, and EarthLink will retain 80 Synergy support specialists and engineers who represent the Synergy IT Solution Center. It sounds like current Synergy clients will be receiving services as normal, though they'll be provided by EarthLink rather than Synergy. The acquisition is likely tied to Earthlink's recent plan to promote its managed services and cloud services.