GoToAssist by Citrix Guest Blog

Guest blogs such as this one are published monthly and are part of MSPmentor's annual platinum sponsorship.

Posts by GoToAssist by Citrix Guest Blog

Is this the Future of Tech Support? If You Can “SeeIt,” You Can Fix It!

What if MSPs could visually inspect remote technical issues while sitting in their offices − not just computer software and system setups, but....More

For On-The-Go MSPs – Making Mobile Device Support Easy

The Citrix GoToAssist Remote Support service can assist when your team is laboring mightily to ensure that one of the most critical business tools —....More

Build Your Knowledge Base to Drive Team Efficiency

Lee Wrall, founder and managing director of Everything Tech Limited, is able to run with a lean team due to GoToAssist and its integrated toolset. He....More

A1 Networks Pulls Off an IT Hat Trick

A1 Networks President Trevor Benson shares his experience with an IT services hat trick and how it makes his business a winner....More

Citrix Celebrates One Year of GoToAssist Service Desk

As proud software developers, we at Citrix want everyone to see the value of Service Desk. What better way than by offering our product for free?....More

Differentiate or Die: Why MSPs and Hosters Need to Change their Game

If you want to maintain a healthy hosted services business, don’t chase the same commodity offerings as everyone else, and especially don’t try to....More

Unleash Your Business Value with Service Desk 2.0 Tactics

Many MSPs are turning to new, innovative tactics—let’s call them Service Desk 2.0—to unleash their ability to drive innovation and deliver value....More

The Swiss Army Knife for MSPs: A Multi-Purpose Cloud-Based Support Tool

Reliable, practical and all-purpose. Those are some of the words used to describe the ultimiate tool -- the ever favorite Swiss Army Knife. Now what....More

Technical Support’s New Mission in an Overwhelmingly Mobile World

Mobile devices are becoming more common than PCs. How is your company helping customers leverage these devices for productivity while at the same....More

How MSPs Can Better Service Customers, Grow Recurring Revenue and Expand Offerings

We all know that IT and customer support are in the midst of dramatic change pushing companies to rethink support. Why? Because the support burden is....More

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