CA Technologies

Guest blogs such as this one are published monthly , and are part of MSPmentor's annual platinum sponsorship.

Posts by CA Technologies

in MSPmentor Blog Apr 14, 2014

Key Performance Indicators: Tracking the Right Vital Signs for Business Health

Ongoing measurement and analysis of the right key performance indicators (KPIs) is a critical way to gain an objective understanding of what’s....More
in MSPmentor Blog Mar 28, 2014

Time to Shine: How to Make Sure Clients See the Value You Deliver

It isn’t enough to deliver great service and hope your customers recognize the value. When it comes to customer satisfaction, the perception is the....More
in MSPmentor Blog Mar 03, 2014

Truth, Lies & APIs

Service Providers should consider APIs to be core to their product offering because APIs may be the only interface a customer has any interaction....More
in MSPmentor Blog Dec 19, 2013

Building a Successful Sales Team: The Four Ingredients to a Winning Mix

For service provider businesses to succeed, they need an effective and dedicated sales team. Executive leadership needs to make sales a priority,....More
in MSPmentor Blog Nov 29, 2013

Getting Your Data Center Out of the Dark Ages

As I was in the middle of researching data center outages for an upcoming podcast, the lights went out! I feared I would be stuck capturing my ideas....More
in MSPmentor Blog Oct 02, 2013

Marketing Managed Services: Are the 4Ps still Relevant in the Cloud Era?

Harvard Business Review published the results of comprehensive study and suggested that SAVE – Solution, Access, Value, and Education – is a more....More
in MSPmentor Blog Sep 11, 2013

Sales 101: When Less is More and Simple is Better

If you start pitching massive horsepower capabilities to a family-minded, budget-conscious Cruze prospect, you will quickly lose that customer's....More
in MSPmentor Blog Aug 09, 2013

Managed Services Pricing: Keys to Formulating Optimal Pricing For Your Business

Pricing is a big decision, and it’s one that’s not very clear cut. While everyone is looking for a simple answer, the proverbial silver bullet, one....More
in MSPmentor Blog Jul 08, 2013

History Repeating: Common Mistakes that Lead to Customer Defection, and How to Avoid Them

There are several common mistakes that can seriously erode an MSP’s chances of winning a new opportunity. Here are some of the most common mistakes....More
in MSPmentor Blog Jun 06, 2013

Complex Hosting without the Complexity: Use Cloud Tech to Expand Services, Markets

Custom infrastructure environments built to a customer’s specifications, are among the more profitable services MSPs can offer. However, the....More
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