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Most Recent Blog Posts

Dec 01, 2009

Cloud Computing: Why MSPs Need A Single Dashboard8

Service Providers are worried about the future prospects of their current managed service offerings in the face of emerging competition. More and....More
Nov 09, 2009

10 Ways to Generate Recurring Revenue17

Running a managed services practice is all about generating recurring revenue. To....More
Sep 28, 2009

Creating a Culture of Continual Service Improvement8

Like it or not, the reality for MSPs is th....More
Sep 24, 2009

Are Your Client’s Business Records Protected from Catastrophe?5

As people who live along the Gulf Coast and Eastern Seaboard know, hurricane se....More
Sep 16, 2009

MSPs: Do Your Employees Know What Business You're In?

When you think of what it is your company does, who do you think could explain it well?  H....More
Aug 12, 2009

MSPs: Meet the Elephant in the Room25

The managed services market is growing rapidly and has strong, long-term potential for many who are pursuin....More
Jul 30, 2009

Open Source Monitoring: 4 Key Questions You Need to Ask11

First, let me be clear (hopefully before I get tarred and feathered): this isn’t intended as any kind of at....More
Jul 20, 2009

Virtual Help Desks: Freeing You Up for Sales

Today as technology providers grapple with a weak economy, anything less than an all-out effort to increase sales — either by attracting new cust....More
Jun 26, 2009

Pure Cloud MSPs: A Near Future Possibility?15

Will there be a day when a managed service provider offers every service from the cloud? Before you answer that question consider some recent trends....More
Jun 23, 2009

The Copernican Theory of Fragmented Markets4

The managed services market is never without its intrigue. Vendors, application developers, tool providers, platform aggregators, managed service....More
Apr 30, 2009

The MSP and the Whale: Landing Big Accounts That Feed Growth1

At some point in their evolution, most mid-size MSPs will come to a critical juncture -- one that will determine whether the future will be....More
Apr 06, 2009

SaaS Won't Kill On-Premise Software - Take Two7

When it comes to choosing SaaS (software as a service) or an on-premise solution, one size does not fit all. Indeed, enterprises and small businesses....More
Apr 02, 2009

How to Fail As An MSP, Part II (Common Mistakes to Avoid)20

Why isn’t every VAR a successful managed service provider (MSP)? There are many paths to success, but aspiring MSPs also make many common mistakes....More
Mar 20, 2009

Managed Services: The Cure for IT Pain

Successful managed service providers understand the basic truisms of technology: Clients just want it to work, so don’t bother them with how it works....More

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