In 2010, at the request of numerous MSPs, we introduced our first ConnectWise integration. It was our first attempt to integrate with a PSA, and while our intent was good, the final product only went so far toward meeting the needs of our channel partners.
When I joined Intronis in the fall of 2010 and started talking to our partner base, it was evident that considerable demand existed for more integrations with additional PSA vendors, and that based on what we could see out there, there was an opportunity to really move the needle forward on what we could do with an integration.
During the next six months, we worked with the team at Autotask. Dozens of our joint partners collaborated with us to document their requirements and expectations. The result? We created an Autotask integration that delivered on our partner’s requirements and delivers a positive impact on their business. More than 100 partners now use our Autotask integration, and more are joining those ranks every week.
With our experience in building an Autotask integration under our belt, we knew our ConnectWise integration suffered by comparison. ConnectWise’s new Managed Devices API provided us with an opportunity to deliver a much deeper integration, and I believe that our joint ConnectWise partners are going to like the result. From service ticket integration to billing integration, the end result should be streamlined process and lower MPG for our partners.
Speaking of MPG, last month I blogged about our commitment to lower your Manhours per Gigabyte and our desire to help our channel partners save time and create operational efficiencies. Tight integration with your PSA vendor of choice is one of the most impactful ways that we can see to help save time and effort in your day-to-day operations, and saving time and effort means increased profitability. We are committed to delivering a data protection solution that is reliable, easy to implement and manage, and profitable. So take a few minutes to check out our Winter Release, and keep your eyes and ears open as we move through 2012. We have some great developments in store for you.
Ted Roller is VP of channel development at Intronis. Find out more about Intronis’ partner program. Guest blogs such as this one are part of MSPmentor’s annual platinum sponsorship.