Jessica Davis

Editor in Chief,

Jessica Davis is MSPmentor's top editor. She's spent her career covering the intersection of business and technology.  She's also served as Editor in Chief at Channel Insider and held senior editorial roles at InfoWorld and Electronic News.

ConnectWise Co-Founder David Bellini to Lead International Expansion from London 1
Professional services automation platform provider ConnectWise is showing just how serious it is about its international expansion. The company today announced that co-founder David Bellini will head up all international operations and be based out of the company’s new London office. Here are the details.
Cisco to Acquire Cloud-based IT Security Provider OpenDNS for $635M Cash
Cisco (CSCO) has announced that it plans to acquire cloud-based advanced threat IT security provider OpenDNS for $635 million in cash. Here are the details.
Schnizzfest 2015 Recap: Are You Doing All You Can to be a World Class MSP?
Looking for wisdom on boosting sales, pumping up margins, making your managed service business more efficient, and having fun at the same time? Then you probably spent last Friday at Schnizzfest in Philadelphia. MSPmentor was there and has this report from the event.
Autotask's International Expansion: Exec Provides Progress Report, Best Practices 2
A big piece of Autotask’s success over the past few years has been the company's international strategy. MSPmentor caught up with Mark Banfield, VP of International, for some background on how it started and a progress report. Here’s what I learned.
Sophos Makes Reflexion Networks Acquisition Deal Official
Sophos has acquired cloud-based email security provider Reflexion Networks and will package Reflexion’s technology and services into Sophos Cloud, its cloud-based management console.
LabTech Automation Nation 2015: Cloud Pricing, Perspectives, Best Practices
Looking for some perspective on how cloud services fit into a managed services business? Service Leadership CEO Paul Dippell presided over several sessions at LabTech Automation Nation 2015 last week. Here's what we learned.
LabTech Automation Nation 2015: Heard in the Halls
LabTech Software Automation Nation 2015 included lots of great break out sessions, labs and exhibits, but there was just as much interesting news going on outside the conference rooms as inside them. MSPmentor was on the ground learning about new developments going on behind the scenes. Here are the details.
LabTech Automation Nation 2015: Keynote Lays Out Product Roadmap
LabTech Software will accelerate its platform update release cycle going forward, improve scalability and continue with deeper integration with ScreenConnect, the remote control technology acquired by ConnectWise in February. Director of Development Brett Cheloff delivered that news and more during a keynote address at LabTech Software Automation Nation 2015 today. Here are the details.
LabTech Automation Nation 2015: CEO Nachtrab Keynote Touts Team Building
LabTech Software calls its annual user conference Automation Nation, but this year CEO Matt Nachtrab put the focus on the human side of delivering technology during his keynote address to attendees at the 2015 event.
LabTech Software Automation Nation 2015: 5 Questions I'll Ask 1
LabTech Software has rolled out a developer platform, integrated an acquired remote control technology, and added lots of new employees over the last 12 months. So what's left to do now? I'll find out. I’ll be on the ground at Automation Nation in Orlando this week, and here are five questions I plan to ask.
Executive Interview: Dimension Data's Managed Services for Data Centers
Dimension Data recently rolled out globally standardized managed services for data centers. MSPmentor wanted to find out more -- what's the market, the demand, and who are the customers -- so we caught up with Richard Garratt, the executive who leads the data center business unit for Dimension Data in the Americas. Here’s what he told us.
SolarWinds N-able N-central 10 New UI: A Closer Look with Screenshots
SolarWinds N-able has launched N-central 10, featuring Direct Support, improved and deeper integration with Autotask and ConnectWise, and an improved user interface. Since the new user interface is a big part of this update, we thought we'd show you what it looks like with screenshots. Here's a look at N-central 10.
Autotask Community Live!: CentraStage Founders Talk RMM, Autotask 2
MSPmentor caught up with the founders of CentraStage (now Autotask Endpoint Management.) Will their feature roadmap be enough to persuade managed service providers to migrate from competitive RMM platforms? We spoke with these founders and with Autotask customers to find out. Here's the answer.
Autotask Community Live!: Pricing Your Services and Understanding Your Costs
Understanding your costs and pricing your services correctly is a key to being a successful managed service provider. Autotask Senior VP of Community and Business Development Len DiCostanzo provided MSPs with a master class in how to do it during Autotask Community Live! Here are the highlights.
Autotask Community Live!: Execs Promise Unified PSA, RMM Platform
The endgame message is for Autotask’s professional services automation (PSA) platform and its recently acquired CentraStage remote monitoring and management (RMM) platform is to be integrated into a single platform for MSPs and other IT service providers. Here are the details of that and more from the first day of Autotask Community Live!
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