Jessica Davis

Editor in Chief,

Jessica Davis is MSPmentor's top editor. She's spent her career covering the intersection of business and technology.  She's also served as Editor in Chief at Channel Insider and held senior editorial roles at InfoWorld and Electronic News.

Executive Interview: Dimension Data's Managed Services for Data Centers
Dimension Data recently rolled out globally standardized managed services for data centers. MSPmentor wanted to find out more -- what's the market, the demand, and who are the customers -- so we caught up with Richard Garratt, the executive who leads the data center business unit for Dimension Data in the Americas. Here’s what he told us.
SolarWinds N-able N-central 10 New UI: A Closer Look with Screenshots
SolarWinds N-able has launched N-central 10, featuring Direct Support, improved and deeper integration with Autotask and ConnectWise, and an improved user interface. Since the new user interface is a big part of this update, we thought we'd show you what it looks like with screenshots. Here's a look at N-central 10.
Autotask Community Live!: CentraStage Founders Talk RMM, Autotask
MSPmentor caught up with the founders of CentraStage (now Autotask Endpoint Management.) Will their feature roadmap be enough to persuade managed service providers to migrate from competitive RMM platforms? We spoke with these founders and with Autotask customers to find out. Here's the answer.
Autotask Community Live!: Pricing Your Services and Understanding Your Costs
Understanding your costs and pricing your services correctly is a key to being a successful managed service provider. Autotask Senior VP of Community and Business Development Len DiCostanzo provided MSPs with a master class in how to do it during Autotask Community Live! Here are the highlights.
Autotask Community Live!: Execs Promise Unified PSA, RMM Platform
The endgame message is for Autotask’s professional services automation (PSA) platform and its recently acquired CentraStage remote monitoring and management (RMM) platform is to be integrated into a single platform for MSPs and other IT service providers. Here are the details of that and more from the first day of Autotask Community Live!
eFolder BDR for Replibit Launched at Autotask Community Live
eFolder BDR for Replibit is an image-based backup and disaster recovery service that captures backups of a server every few minutes and replicates them to the eFolder cloud. Here are the details.
Autotask Community Live!: 5 Questions We'll Ask Executives
Autotask Community Live! Kicks off May 17 in Miami, and MSPmentor will be there, ready with several questions for executives. Here's what I'll ask.
Automation Nation 2015: Get Ready for LabTech Software's User Conference
LabTech Software is prepping for its annual Automation Nation conference in Orlando, Florida, June 1 to 3, with an expansion of its topics to appeal to not just technicians, but also to business owners. Here are the details about what to expect at this year's event.
Sage, Partner on SMB IT Business Management Platform
Sage (SGE) and (CRM) have forged a strategic partnership to deliver a cloud-based small business management tool on the Salesforce1 platform. Here are the details.
SolarWinds N-able Launches N-central 10 with Direct Support
N-central 10, launched today, offers several new updates and features. Plus we have news about SolarWinds N-able's financial and partner momentum and future technology on the roadmap. Here are the details.
Microsoft Ignite 2015: News for MSPs and IT Service Providers
Microsoft Ignite has been happening all week long in Chicago, and plenty of my colleagues were lucky enough to be there, but I was stuck holding down the fort at the office (lower case). That doesn't mean I haven't been paying attention. Here's a roundup of the most important news from the event.
Earthlink Managed, Cloud Services Revenues Grow 11% in Q1
MSPmentor 501 2015 company, EarthLink this week announced Q1 financial results with lower revenue and a net loss. But the company’s managed services and cloud revenue grew at 11 percent year over year. Here are the details.
Cloud Workspace Provider itopia Offers Partners Compliant Cloud-based QuickBooks
Cloud workspace-as-a-service provider itopia this week is making it easier for service providers to offer a hugely popular business application to their customers – Intuit’s QuickBooks, certified as compliant with Intuit’s (INTU) QuickBooks software licensing. Here are the details.
Managed Services: 7 Blogs MSPmentor Didn't Write, Week of May 1
It’s been a busy 2015 for MSPmentor so far as this blogger spent untold hours working on the MSPmentor 501 list and getting it published in its many forms. Thank you all for your participation, and we are looking forward to sharing some of the research findings shortly. In the meantime, here are seven blogs we didn’t have time to write this week, May 1, 2015. Breaks Out AWS Cloud Revenues for the First Time in Q1 Report has broken out its cloud revenues for the first time ever. The company reported AWS (Amazon Web Services) revenues for Q1 2015, for each quarter of 2014 and for all of 2013. We've got the numbers here.
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