Unified communications-as-a-service (UCaaS) provider Thinking Phone Networks has acquired Whaleback Managed Services, a Portsmouth, New Hampshire-based managed service provider (MSP). Financial terms of the transaction were not disclosed.

Thinking Phones CEO Steve Kokinos said the acquisition supports his company's UCaaS market growth.

"Whaleback has built an enviable reputation as a provider of high-quality communication services and brings a loyal customer base," Kokinos said in a prepared statement. "Our mission is to empower our business customers to capitalize on the disruptive shift in communication that is being driven by mobility in the enterprise. The team at Whaleback shares this vision, and the combination of the two companies will further support our ability to innovate and grow as a leader in the space."

Thinking Phones will provide Whaleback users with access to additional UCaaS capabilities, including:

  • An expanded web portal
  • Business analytics
  • Contact center integration
  • Enterprise-class mobile services
  • Integrated text messaging

"This is excellent news for our customers and for the broader Whaleback community," Whaleback Chief Product Officer Roger Walton said. "Not only will our customers gain access to greater scale and resources, but they will also be able to tap into the vision that has consistently positioned Thinking Phones among the leading innovators in our industry."

What does the acquisition mean for both companies?

Whaleback provides cloud-based managed services to medium-sized businesses in multiple verticals, including:

  • Financial services
  • Healthcare
  • Nonprofit
  • Real estate
  • Retail

Customers use Whaleback for integrated voice, unified messaging, mobility and collaboration tools in a single solution, while Thinking Phones users leverage cloud-based unified communications (UC) services.

Whaleback will continue to provide customer support from its New Hampshire-based managed service center.

A Thinking Phones spokesperson told MSPmentor she believes the Whaleback acquisition also will allow her company to better support the managed security services market.

"We think the acquisition is a representation of the next phase of the space," she said. "There are hundreds of managed services vendors now, but consolidation and attrition are inevitable in the future."

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