This Just In...
Jul 2, 2015
blog

We Need a Multi-tier Wholesale Cloud Solution Built for the Channel

The business model for the channel is undergoing a major disruption with the widespread adoption of cloud computing. Most channel players are actively trying to transition to selling cloud services, and it is clear that they are struggling with how to transition their business model. As it turns out, jumping into selling cloud services is no easy task--you either need to make a major investment in building and supporting your own cloud service or you have to live with the small margins that come from reselling existing public cloud services. Neither option is very attractive for most players. What is really needed is a wholesale cloud solution that is purpose-built for the channel--a solution that allows a channel partner to define the services it wants to sell, control the margin on those services, automate the business processes within its ecosystem, and, of course, put the focus on supporting and servicing clients....More
Jul 2, 2015
blog

5 Reasons Service Providers, ISVs and VARs Must Consider Offering Managed Cloud Services

With 88% of organizations using a public cloud, it’s safe to say that the market is embracing the benefits of the cloud--and we’re not just talking about enterprises. By the year 2020, 78% of small businesses plan to fully adopt cloud computing. And, the majority of these SMBs have already begun developing cloud strategies and deploying apps in the cloud. The question for service providers, ISVs and VARs now becomes: So, your customers are ready for the cloud--but can you deliver?...More
Jul 2, 2015
Commentary

ChannelTech Podcast: Cisco/OpenDNS Deal, Internet of Everything, London Calling for ConnectWise

In this ChannelTech Podcast, our editors talk about Cisco and the Internet of Everyting, Cisco's $600 million-plus deal to acquire Advanced Threat security company OpenDNS and ConnectWise's plans to put a top executive in the UK to lead international operations. Our editors talk about the top news for the week ending July 2....More
Jun 30, 2015
Commentary

How MSPs Can Optimize Managed Services with RMM/PSA Integration

The integration of RMM (remote monitoring and management) with PSA (professional services automation) is becoming more commonplace in managed services, and some PSA vendors have even acquired RMM vendors to promote this approach. But while RMM/PSA integration makes eminent sense, by helping MSPs deliver new levels of automation and service quality, providers should take care not to be pushed into a specific integration. IT service providers are always at their best when they have the flexibility to choose the tools that best suit their and their customers’ needs....More
Jun 30, 2015
Commentary

Your Clients' Fax Processes Might Have Compliance Gaps—and That’s an Opportunity for You

Many organizations don't realize that simply running Windows XP may place them in non-compliance with important federal regulations. If there is this much confusion over technology IT departments are focused on--a computer operating system--then how much do your clients really understand about the compliance levels of their fax infrastructure?...More
Jun 30, 2015
Commentary

Step Up to the Plate with Security Services in 2015

It’s no surprise that security was the No. 1 SMB concern among respondents surveyed for the recent CompTIA study, "Enabling SMBs with Technology." As the report states, “Security is quickly becoming a top priority for all businesses as breaches occur more frequently and carry more serious repercussions.”...More
Jun 30, 2015
Commentary

Building a Culture of Support

Many IT service providers state their top business challenge is acquiring new customers. According to MarketingWizdom, “The average business loses around 20 percent of its customers annually simply by failing to attend to customer relationships.” The key to securing your business may not be the latest marketing craze or social media strategy; it may just be making your current customers very happy. And, once you’ve nailed that down, you can focus your efforts externally on marketing and sales....More
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