As indicated by the total index score, Kaseya was the outright winner when evaluating the RMM capabilities of each platform and was ranked first or second in core capabilities. Kaseya excels in the area of automation and technician productivity which is highly critical in a competitive landscape where fixed fee engagements have become the norm and MSPs need to drive employee efficiency to realize satisfactory profit margins. Kaseya also offers better scale around its functionality and gives service providers more features to impress clients, which is the most important aspect of any MSP platform.
|Discovery / Monitoring||3.8||3.6||4.6||4.3|
|OS and Software Patching||4.7||4||4.7||4.5|
|Reporting / Dashboard||2.8||4.2||4.7||4.4|