Which is the best Professional Services Automation (PSA) Tool for MSPs?

MSPmentor

ConnectWise is the most mature and feature-rich PSA for service providers, as their index score indicates.  While a portion of the functionality within ConnectWise is essential to operating a quality service provider business, there are also a fair number of features that the average MSP will never use, despite paying a premium for the product. In addition, the ConnectWise interface feels more and more crowded and the web version fails to impress because it’s a client server application that has been “shoe horned” into SaaS.  So, while ConnectWise beats out its competitors in the PSA race based on overall maturity and quantity of features, it’s a much closer race for those who prefer a more cost effective, web based solution with a cleaner interface like Autotask and Kaseya BMS. 

Click here for a full explanation of the independent evaluation by Clarity Channel Advisors





PSAAutoTaskConnectWiseKaseyaN-Able
Groups3.542.51
Contract Management4432
Sales Management3.72.72.71
Cloud Billing34.511
Integrated RMM4.54.544
Open Platform4543
Ease of Use4433
Ease of Deployment444.54.5
Project Management 3.5441
Service Desk3.5441
Cost47106
Quoting and Invoicing2.642.51.3
Marketing2.642.51.3
User Experience3.843.73.7
AVERAGE3.443.42.2
RESULTS67.6779.5668.4444.89


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