ConnectWise is the most mature and feature-rich PSA for service providers, as their index score indicates. While a portion of the functionality within ConnectWise is essential to operating a quality service provider business, there are also a fair number of features that the average MSP will never use, despite paying a premium for the product. In addition, the ConnectWise interface feels more and more crowded and the web version fails to impress because it’s a client server application that has been “shoe horned” into SaaS. So, while ConnectWise beats out its competitors in the PSA race based on overall maturity and quantity of features, it’s a much closer race for those who prefer a more cost effective, web based solution with a cleaner interface like Autotask and Kaseya BMS.
|Ease of Use||4||4||3||3|
|Ease of Deployment||4||4||4.5||4.5|
|Quoting and Invoicing||2.6||4||2.5||1.3|