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Jul 6, 2015

Six MSP Problems Solved by True Marketing Automation 1

Many good MSPs today already have invested in a professional services automation (PSA) platform, such as Connectwise or Autotask. These tools are essential for growing MSPs. Labor costs are challenge for any service business, and PSA tools help automate and organize key tasks, such as time tracking and ticket handling. However, PSA tools do not hold a candle to best-of-breed marketing automation platforms when it comes to genuine marketing functionality....More
Jul 2, 2015

We Need a Multi-tier Wholesale Cloud Solution Built for the Channel

The business model for the channel is undergoing a major disruption with the widespread adoption of cloud computing. Most channel players are actively trying to transition to selling cloud services, and it is clear that they are struggling with how to transition their business model. As it turns out, jumping into selling cloud services is no easy task--you either need to make a major investment in building and supporting your own cloud service or you have to live with the small margins that come from reselling existing public cloud services. Neither option is very attractive for most players. What is really needed is a wholesale cloud solution that is purpose-built for the channel--a solution that allows a channel partner to define the services it wants to sell, control the margin on those services, automate the business processes within its ecosystem, and, of course, put the focus on supporting and servicing clients....More
Jul 2, 2015

5 Reasons Service Providers, ISVs and VARs Must Consider Offering Managed Cloud Services 1

With 88% of organizations using a public cloud, it’s safe to say that the market is embracing the benefits of the cloud--and we’re not just talking about enterprises. By the year 2020, 78% of small businesses plan to fully adopt cloud computing. And, the majority of these SMBs have already begun developing cloud strategies and deploying apps in the cloud. The question for service providers, ISVs and VARs now becomes: So, your customers are ready for the cloud--but can you deliver?...More
Jul 2, 2015

ChannelTech Podcast: Cisco/OpenDNS Deal, Internet of Everything, London Calling for ConnectWise

In this ChannelTech Podcast, our editors talk about Cisco and the Internet of Everyting, Cisco's $600 million-plus deal to acquire Advanced Threat security company OpenDNS and ConnectWise's plans to put a top executive in the UK to lead international operations. Our editors talk about the top news for the week ending July 2....More
Jun 30, 2015

How MSPs Can Optimize Managed Services with RMM/PSA Integration

The integration of RMM (remote monitoring and management) with PSA (professional services automation) is becoming more commonplace in managed services, and some PSA vendors have even acquired RMM vendors to promote this approach. But while RMM/PSA integration makes eminent sense, by helping MSPs deliver new levels of automation and service quality, providers should take care not to be pushed into a specific integration. IT service providers are always at their best when they have the flexibility to choose the tools that best suit their and their customers’ needs....More
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